Changes / Mezmo / Search performance issues
Mezmo: Major incident: Search performance issues
Summary
Mezmo reported major Search and Livetail performance issues in Log Analysis from 2025-09-15 20:18 UTC to 2025-09-15 21:16 UTC, lasting 58 min. Data continued to be ingested, indexed, and retained, but displayed slowly in live tail; Mezmo confirmed Search performance was back to normal at resolution.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
What changed
Before: not present
After: Search performance issues
Before: not present
After: major
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After: resolved
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After: 2025-09-15 20:18 UTC
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After: 2025-09-15 21:16 UTC
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After: Livetail, Log Analysis - Livetail, Log Analysis - Search, Search
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After: We have identified that there are some performance issues related to search in Mezmo Log Analysis. We are currently working to resolve the problem. Your data is still be ingested, indexed, and retained but are slow to display in the live tail because of the issues with Search. Please subscribe to the page to stay updated.
Before: not present
After: Search performance should be returning to normal. You may notice some degraded performance.
Before: not present
After: The issues with Search in Live Tail have been resolved, and Search performance is back to normal.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Search performance issues (this change) Mezmo reported major Search and Livetail performance issues in Log Analysis from 2025-09-15 20:18 UTC to 2025-09-15 21:16 UTC, lasting 58 min. Data continued to be ingested, indexed, and retained, but displayed slowly in live tail; Mezmo confirmed Search performance was back to normal at resolution. | Major incident |