Changes / Mezmo / LogDNA Web UI is unresponsive
Mezmo: Major incident: LogDNA Web UI is unresponsive
Summary
Mezmo reported a major incident affecting LogDNA’s Web App, Livetail and Search: pages were not loading consistently. It started at 2021-04-20 09:04 UTC and was resolved at 2021-04-20 11:54 UTC, lasting 2 h 50 min. Engineers applied a fix, and logs were accessible in the web app upon resolution.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: LogDNA Web UI is unresponsive
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After: major
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After: resolved
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After: 2021-04-20 09:04 UTC
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After: 2021-04-20 11:54 UTC
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After: Livetail, Search, Web App
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After: Our WebUI is not loading pages consistently. We are currently investigating the issue.
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After: We are continuing to investigate this issue.
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After: Our engineers applied a fix and we are monitoring the results.
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After: Web app is operational and we are continuing to monitor all services.
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After: The incident has been resolved and the logs are accessible in web app.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: LogDNA Web UI is unresponsive (this change) Mezmo reported a major incident affecting LogDNA’s Web App, Livetail and Search: pages were not loading consistently. It started at 2021-04-20 09:04 UTC and was resolved at 2021-04-20 11:54 UTC, lasting 2 h 50 min. Engineers applied a fix, and logs were accessible in the web app upon resolution. | Major incident |