Mezmo: LogDNA Web UI is unresponsive

Impact: majorStatus: resolvedStarted 2021-04-20 09:04 UTCResolved 2021-04-20 11:54 UTC (2.9 h)5 updatesSource: stspg.io

Summary

Mezmo reported a major incident affecting LogDNA’s Web App, Livetail and Search: pages were not loading consistently. It started at 2021-04-20 09:04 UTC and was resolved at 2021-04-20 11:54 UTC, lasting 2 h 50 min. Engineers applied a fix, and logs were accessible in the web app upon resolution.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Web AppSearchLivetail

Timeline of updates

investigating2021-04-20 09:04 UTC
Our WebUI is not loading pages consistently. We are currently investigating the issue.
investigating2021-04-20 09:04 UTC
We are continuing to investigate this issue.
monitoring2021-04-20 10:08 UTC
Our engineers applied a fix and we are monitoring the results.
monitoring2021-04-20 11:12 UTC
Web app is operational and we are continuing to monitor all services.
resolved2021-04-20 11:54 UTC
The incident has been resolved and the logs are accessible in web app.

Rewindex changes for this incident

Major incident: LogDNA Web UI is unresponsive 2021-04-20 09:04 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Mezmo profile · Recent Mezmo incidents · Markdown · JSON