# Mezmo: LogDNA Web UI is unresponsive

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-04-20 09:04 UTC · Resolved: 2021-04-20 11:54 UTC · Duration: 2.9 h
- Updates: 5 · Affected components: Web App, Search, Livetail
- [Vendor status page: https://stspg.io/k9rdhktcgyy1](https://stspg.io/k9rdhktcgyy1)
- [Company: Mezmo](https://rewindex.com/company/mezmo.md)

## Summary

Mezmo reported a major incident affecting LogDNA’s Web App, Livetail and Search: pages were not loading consistently. It started at 2021-04-20 09:04 UTC and was resolved at 2021-04-20 11:54 UTC, lasting 2 h 50 min. Engineers applied a fix, and logs were accessible in the web app upon resolution. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2021-04-20 09:04 UTC: Our WebUI is not loading pages consistently. We are currently investigating the issue.
- **investigating** 2021-04-20 09:04 UTC: We are continuing to investigate this issue.
- **monitoring** 2021-04-20 10:08 UTC: Our engineers applied a fix and we are monitoring the results.
- **monitoring** 2021-04-20 11:12 UTC: Web app is operational and we are continuing to monitor all services.
- **resolved** 2021-04-20 11:54 UTC: The incident has been resolved and the logs are accessible in web app.

## Rewindex changes for this incident

- 2021-04-20 09:04 UTC: [Major incident: LogDNA Web UI is unresponsive](https://rewindex.com/change/i23af9b80e0d014.md)


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Canonical: https://rewindex.com/company/mezmo/incidents/52jrnyhhnvtj · Markdown: https://rewindex.com/company/mezmo/incidents/52jrnyhhnvtj.md · JSON: https://rewindex.com/api/v1/companies/mezmo/incidents/52jrnyhhnvtj · Generated 2026-10-18T12:43:24.690Z