Changes / Mezmo / Unable to view the logs
Mezmo: Major incident: Unable to view the logs
Summary
Mezmo reported a major outage preventing customers from viewing logs in Log Analysis - Search, Log Analysis - Web App, Search, and Web App. It started at 2025-03-18 13:33 UTC and was resolved at 2025-03-18 14:29 UTC, lasting 56 min; Mezmo implemented a fix and reported processing lag before recent logs became available.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Unable to view the logs
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After: major
Before: not present
After: resolved
Before: not present
After: 2025-03-18 13:33 UTC
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After: 2025-03-18 14:29 UTC
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After: Log Analysis - Search, Log Analysis - Web App, Search, Web App
Before: not present
After: We are currently investigating the issue.
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After: The issue has been identified and the fix implemented.
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After: We are monitoring the performance. There is some lag and once it's been fully processed all the recent logs will be available.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Unable to view the logs (this change) Mezmo reported a major outage preventing customers from viewing logs in Log Analysis - Search, Log Analysis - Web App, Search, and Web App. It started at 2025-03-18 13:33 UTC and was resolved at 2025-03-18 14:29 UTC, lasting 56 min; Mezmo implemented a fix and reported processing lag before recent logs became available. | Major incident |