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Mezmo: Unable to view the logs

Impact: majorStatus: resolvedStarted Resolved (56 min)4 updatesSource: stspg.io (opens in new tab)
Summary

Mezmo reported a major outage preventing customers from viewing logs in Log Analysis - Search, Log Analysis - Web App, Search, and Web App. It started at 2025-03-18 13:33 UTC and was resolved at 2025-03-18 14:29 UTC, lasting 56 min; Mezmo implemented a fix and reported processing lag before recent logs became available.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Log Analysis - Web AppWeb AppLog Analysis - SearchSearch

Timeline of updates

  1. investigating

    We are currently investigating the issue.

  2. identified

    The issue has been identified and the fix implemented.

  3. monitoring

    We are monitoring the performance. There is some lag and once it's been fully processed all the recent logs will be available.

  4. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Mezmo profile · Recent Mezmo incidents · Markdown · JSON