# Mezmo: Unable to view the logs

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-03-18 13:33 UTC · Resolved: 2025-03-18 14:29 UTC · Duration: 56 min
- Updates: 4 · Affected components: Log Analysis - Web App, Web App, Log Analysis - Search, Search
- [Vendor status page: https://stspg.io/1yyn1prgs38f](https://stspg.io/1yyn1prgs38f)
- [Company: Mezmo](https://rewindex.com/company/mezmo.md)

## Summary

Mezmo reported a major outage preventing customers from viewing logs in Log Analysis - Search, Log Analysis - Web App, Search, and Web App. It started at 2025-03-18 13:33 UTC and was resolved at 2025-03-18 14:29 UTC, lasting 56 min; Mezmo implemented a fix and reported processing lag before recent logs became available. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-03-18 13:33 UTC: We are currently investigating the issue.
- **identified** 2025-03-18 13:45 UTC: The issue has been identified and the fix implemented.
- **monitoring** 2025-03-18 13:50 UTC: We are monitoring the performance. There is some lag and once it's been fully processed all the recent logs will be available.
- **resolved** 2025-03-18 14:29 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-03-18 13:33 UTC: [Major incident: Unable to view the logs](https://rewindex.com/change/i49b941d23a7fac.md)


---
Canonical: https://rewindex.com/company/mezmo/incidents/80g5spt0lljq · Markdown: https://rewindex.com/company/mezmo/incidents/80g5spt0lljq.md · JSON: https://rewindex.com/api/v1/companies/mezmo/incidents/80g5spt0lljq · Generated 2026-10-18T09:46:03.543Z