# Mezmo: Major incident: Unable to view the logs

**Summary:** Mezmo reported a major outage preventing customers from viewing logs in Log Analysis - Search, Log Analysis - Web App, Search, and Web App. It started at 2025-03-18 13:33 UTC and was resolved at 2025-03-18 14:29 UTC, lasting 56 min; Mezmo implemented a fix and reported processing lag before recent logs became available. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-03-18 13:33 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/1yyn1prgs38f](https://stspg.io/1yyn1prgs38f)
- [Company: Mezmo](https://rewindex.com/company/mezmo.md)
- Versions: before (none: first archived) → after incident\_version:282/80g5spt0lljq@059ef52fb416
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Unable to view the logs
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-03-18 13:33 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-03-18 14:29 UTC
```

**6. Added: Affected components**

```diff
+ Log Analysis - Search, Log Analysis - Web App, Search, Web App
```

**7. Added: Update** (investigating) · 2025-03-18 13:33 UTC

```diff
+ We are currently investigating the issue.
```

**8. Added: Update** (identified) · 2025-03-18 13:45 UTC

```diff
+ The issue has been identified and the fix implemented.
```

**9. Added: Update** (monitoring) · 2025-03-18 13:50 UTC

```diff
+ We are monitoring the performance. There is some lag and once it's been fully processed all the recent logs will be available.
```

**10. Added: Update** (resolved) · 2025-03-18 14:29 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-03-18 13:33 UTC | Major incident: Unable to view the logs (this change) | outage |

All Mezmo changes: [timeline](https://rewindex.com/company/mezmo/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i49b941d23a7fac · Markdown: https://rewindex.com/change/i49b941d23a7fac.md · JSON: https://rewindex.com/api/v1/changes/i49b941d23a7fac · Generated 2026-10-18T03:22:18.104Z