Jotform change history
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Jotform Outage Jotform reported a major outage starting at 2023-02-07 15:00 UTC and marked resolved at 2023-02-07 15:00 UTC, with a computed duration of 0 min. The notice did not specify affected features, a cause, or a fix. | Major incident | |
| Major incident: Jotform Outage Jotform reported a major outage blocking most users from Jotform Global, Jotform API, Jotform Europe, and HIPAA. Recorded start and resolution were 2022-08-17 17:00 UTC (computed duration: 0 min), although the update described a 30-minute outage. The vendor said database connectivity problems during planned maintenance were immediately fixed. | Major incident | |
| Major incident: Global Elevated Errors Jotform reported Global Elevated Errors with major impact, starting 2021-09-29 01:00 UTC and resolved at 2021-09-30 01:00 UTC after 24 h 0 min. Customers faced elevated errors; no cause or specific fix was stated. | Major incident | |
| Critical incident: Global Elevated Errors Jotform reported “Global Elevated Errors” with critical impact, starting at 2021-06-30 09:28 UTC and marked resolved at the same timestamp; the computed duration was 0 min. Customers may have encountered elevated errors; the update said the issue was solved but gave no cause or fix details. | Major incident | |
| Critical incident: HIPAA - Downtime Jotform reported critical downtime for HIPAA users, starting at 2021-04-22 12:53 UTC. An application-layer error overloaded the database layer; the vendor marked it fixed at 2021-04-22 11:30 UTC, earlier than the recorded start, so duration is unknown. | Major incident | |
| Critical incident: HIPAA - Downtime Jotform reported critical downtime for HIPAA users due to NFS failure and stated that necessary actions were taken. The incident lists a start of 2021-03-18 12:28 UTC and resolution at 2021-03-17 16:30 UTC; duration is unknown, and the resolution timestamp precedes the start. | Major incident | |
| Major incident: HIPAA - Increased HTTP 502 Errors Jotform reported a major HIPAA-region incident involving increased HTTP 502 errors and storage-layer performance degradation. The recorded start is 2021-02-10 10:30 UTC, but resolution is dated 2021-02-04 16:00 UTC, so duration is unknown; the resolution update states performance returned to normal after 24 minutes of downtime. | Major incident | |
| Critical incident: HIPAA - Decryption Service Performance Degradation Jotform reported critical performance degradation affecting its HIPAA decryption service, starting and resolving at 2021-02-07 16:30 UTC (reported duration: 0 min). The vendor stated that additional resources were added to the zone. | Major incident |