Jotform switched the named arbitration provider from JAMS to AAA, reduced the hearing cap from eight hours to four, and removed each party’s right to request up to ten document categories. Parties must exchange intended documentary evidence ten days before the hearing, tightening customers’ dispute procedures.
Machine-written from the diff below (Sol; type: terms change). Check the diff before relying on it.
What changed
Struck in red is what Jotform removed; blue is what they added. Muted text is unchanged context.
BeforeAfter
Changed#1
Before: …a single neutral arbitrator under the auspices of JAMS (www.jamsadr.com), in San Francisco, CA, or at another AAA…
After: …a single neutral arbitrator under the auspices of AAA ( www.adr.org ), in San Francisco, CA, or at another AAA…
Changed#2
Before: …), in San Francisco, CA, or at another JAMS office location if ordered by JAMS or a court of competent jurisdiction; or at and…
After: …), in San Francisco, CA, or at another AAA office location if ordered by a court of competent jurisdiction; or at and…
Added#3
Before: …ordered by a court of competent jurisdiction; or nothing here under the auspices of the ICC (International Court…
After: …ordered by a court of competent jurisdiction; or at and under the auspices of the ICC (International Court…
Changed#4
Before: …on a single day, lasting no more than eight hours. No other forms of discovery shall be allowed.…
After: …on a single day, lasting no more than four hours. Each party shall provide the other party with all documentary evidence they intend to introduce at the hearing, no later than ten days before the hearing. No other forms of discovery shall be allowed.…
Removed#5
Before: …eight hours. Each party shall be entitled to propound one set of document demands to the other party, consisting of no more than ten categories of documents, with no sub-parts. No other forms of discovery shall be allowed.…
After: …eight hours. Each party shall be entitled to removed No other forms of discovery shall be allowed.…
Added#6
Before: …or type of damages that would conflict with nothing here Sections 11 or 12 of these Terms, nor…
After: …or type of damages that would conflict with or not be allowed under Sections 11 or 12 of these Terms, nor…
Changed#7
Before: …competent jurisdiction determines or rules that the dispute shall be decided in court rather than through arbitration,…
After: …competent jurisdiction determines or rules that the dispute must be decided in court rather than through arbitration,…
Changed#8
Before: …Widgets Support Contact Us User Guide Help FAQ Support Inbox API and Developers Jotform Status Jotform Books Jotform…
After: …Widgets Support Contact Us User Guide Help FAQ Help Center API and Developers Jotform Status Jotform Books Jotform…
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Jotform switched the named arbitration provider from JAMS to AAA, reduced the hearing cap from eight hours to four, and removed each party’s right to request up to ten document categories. Parties must exchange intended documentary evidence ten days before the hearing, tightening customers’ dispute procedures.
Cite this
Terms (legal) page changed on Jotform’s Terms (legal) page, changed 2026-10-26 08:45 UTC (change 1 of 2).