# Jotform change history

Filter: kind=all. Query: `?kind=notable|all|pages|pricing|trust|legal|incident|incident_edit|incident_deleted|incident_update&history=<history_id>&page=N`. Company profile: [Jotform](https://rewindex.com/company/jotform.md)
## Changes by kind

| Kind | Changes | Notable | Latest (UTC) |
| --- | --- | --- | --- |
| Major incident | 8 | 8 | 2023-02-07 15:00 UTC |

## Timeline

| When (UTC) | Kind | Change | Label | Summary |
| --- | --- | --- | --- | --- |
| 2023-02-07 15:00 UTC | Major incident | [Major incident: Jotform Outage](https://rewindex.com/change/idcb8927143f15a.md) | outage | Jotform reported a major outage starting at 2023-02-07 15:00 UTC and marked resolved at 2023-02-07 15:00 UTC, with a computed duration of 0 min. The notice did not specify affected features, a cause, or a fix. |
| 2022-08-17 17:00 UTC | Major incident | [Major incident: Jotform Outage](https://rewindex.com/change/icc27f94ff11d9a.md) | outage | Jotform reported a major outage blocking most users from Jotform Global, Jotform API, Jotform Europe, and HIPAA. Recorded start and resolution were 2022-08-17 17:00 UTC (computed duration: 0 min), although the update described a 30-minute outage. The vendor said database connectivity problems during planned maintenance were immediately fixed. |
| 2021-09-29 01:00 UTC | Major incident | [Major incident: Global Elevated Errors](https://rewindex.com/change/i7b3f4e7153f6ed.md) | outage | Jotform reported Global Elevated Errors with major impact, starting 2021-09-29 01:00 UTC and resolved at 2021-09-30 01:00 UTC after 24 h 0 min. Customers faced elevated errors; no cause or specific fix was stated. |
| 2021-06-30 09:28 UTC | Major incident | [Critical incident: Global Elevated Errors](https://rewindex.com/change/i3a2fe6260cccfa.md) | outage | Jotform reported “Global Elevated Errors” with critical impact, starting at 2021-06-30 09:28 UTC and marked resolved at the same timestamp; the computed duration was 0 min. Customers may have encountered elevated errors; the update said the issue was solved but gave no cause or fix details. |
| 2021-04-22 12:53 UTC | Major incident | [Critical incident: HIPAA - Downtime](https://rewindex.com/change/i7d2a634ca7a635.md) | outage | Jotform reported critical downtime for HIPAA users, starting at 2021-04-22 12:53 UTC. An application-layer error overloaded the database layer; the vendor marked it fixed at 2021-04-22 11:30 UTC, earlier than the recorded start, so duration is unknown. |
| 2021-03-18 12:28 UTC | Major incident | [Critical incident: HIPAA - Downtime](https://rewindex.com/change/ie452d475543086.md) | outage | Jotform reported critical downtime for HIPAA users due to NFS failure and stated that necessary actions were taken. The incident lists a start of 2021-03-18 12:28 UTC and resolution at 2021-03-17 16:30 UTC; duration is unknown, and the resolution timestamp precedes the start. |
| 2021-02-10 10:30 UTC | Major incident | [Major incident: HIPAA - Increased HTTP 502 Errors](https://rewindex.com/change/i4f52c31404c41e.md) | outage | Jotform reported a major HIPAA-region incident involving increased HTTP 502 errors and storage-layer performance degradation. The recorded start is 2021-02-10 10:30 UTC, but resolution is dated 2021-02-04 16:00 UTC, so duration is unknown; the resolution update states performance returned to normal after 24 minutes of downtime. |
| 2021-02-07 16:30 UTC | Major incident | [Critical incident: HIPAA - Decryption Service Performance Degradation](https://rewindex.com/change/i7a8e37629041de.md) | degradation | Jotform reported critical performance degradation affecting its HIPAA decryption service, starting and resolving at 2021-02-07 16:30 UTC (reported duration: 0 min). The vendor stated that additional resources were added to the zone. |


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Canonical: https://rewindex.com/company/jotform/changes · Markdown: https://rewindex.com/company/jotform/changes.md · JSON: https://rewindex.com/api/v1/companies/jotform/changes · Generated 2026-10-18T02:53:42.452Z