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CompaniesHotjarMonthly reportsNovember 2023

Hotjar in November 2023: incidents, uptime and changes

14incidents posted
0labelled major or critical
100%free of major/critical
100%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 0 min, incident time 0 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: No impact listed 14

Incidents 14

IncidentImpactStartedDurationStatusDay
Interviews page in Hotjar Insights won't loadNo impact listed2.2 hresolved11-07
AI sentiment analysis for surveys isn't working in some casesNo impact listed17 hresolved11-07
Canadian VAT numbers will not validateNo impact listed2.3 hresolved11-08
Ask AI features not workingNo impact listed1.8 hresolved11-08
Ask AI Sentiment Analysis processing stoppedNo impact listed23 hresolved11-09
Some customers on paid plans cannot access paid featuresNo impact listed2.7 hresolved11-10
Some customers experience issues making payments or updating payment detailsNo impact listed1.7 hresolved11-14
Error Saving 'next if skipped' logic SurveysNo impact listed2.9 hresolved11-17
Engage is currently downNo impact listed12 minresolved11-17
Some Recordings don't apply the correct CSSNo impact listed35 minresolved11-21
Trouble processing session dataNo impact listed3 dresolved11-28
Engage Dashboard not loadingNo impact listed1.3 hresolved11-29
Processing Survey responses being delayedNo impact listed47 minresolved11-29
Sampling not working as expected for some sitesNo impact listed18 hresolved11-30

Cite this

Hotjar posted 14 status incidents in November 2023 (0 major or critical); 0 price changes and 0 notable page changes observed.

Title
Hotjar in November 2023
Vendor
Hotjar
Date
URL
https://rewindex.com/company/hotjar/2023/11

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