# Hotjar in November 2023: incidents, uptime and changes

> Hotjar in November 2023: 14 incidents on its status page (0 major or critical), 100% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Hotjar’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/hotjar/2023/11
Last updated: 2023-12-01T08:35:00Z

- Incidents posted: 14 (major/critical: 0) · Maintenance: 0
- By vendor impact label: none 14
- Uptime (vendor-reported): 100% free of major/critical incidents, 100% free of any incident; outage time 0 min, incident time 0 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [October 2023](https://rewindex.com/company/hotjar/2023/10.md) · Next: [December 2023](https://rewindex.com/company/hotjar/2023/12.md) · [All months](https://rewindex.com/company/hotjar/reports.md) · [Hotjar](https://rewindex.com/company/hotjar.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Interviews page in Hotjar Insights won't load](https://rewindex.com/company/hotjar/incidents/2c9t6nv0s1h0.md) | none | 2023-11-07 07:56 UTC | 2023-11-07 10:06 UTC | 2.2 h | resolved |
| [AI sentiment analysis for surveys isn't working in some cases](https://rewindex.com/company/hotjar/incidents/sdpnbpqmhfb3.md) | none | 2023-11-07 13:58 UTC | 2023-11-08 07:22 UTC | 17 h | resolved |
| [Canadian VAT numbers will not validate](https://rewindex.com/company/hotjar/incidents/9td7y1dtvh1v.md) | none | 2023-11-08 10:07 UTC | 2023-11-08 12:26 UTC | 2.3 h | resolved |
| [Ask AI features not working](https://rewindex.com/company/hotjar/incidents/h7tfz7fc7rpn.md) | none | 2023-11-08 14:34 UTC | 2023-11-08 16:20 UTC | 1.8 h | resolved |
| [Ask AI Sentiment Analysis processing stopped](https://rewindex.com/company/hotjar/incidents/pjks7zymm5l5.md) | none | 2023-11-09 12:44 UTC | 2023-11-10 11:39 UTC | 23 h | resolved |
| [Some customers on paid plans cannot access paid features](https://rewindex.com/company/hotjar/incidents/gc8vl13dwbfp.md) | none | 2023-11-10 11:36 UTC | 2023-11-10 14:20 UTC | 2.7 h | resolved |
| [Some customers experience issues making payments or updating payment details](https://rewindex.com/company/hotjar/incidents/1r21psnqhppd.md) | none | 2023-11-14 15:39 UTC | 2023-11-14 17:20 UTC | 1.7 h | resolved |
| [Error Saving 'next if skipped' logic Surveys](https://rewindex.com/company/hotjar/incidents/xgzdn0br90y1.md) | none | 2023-11-17 08:32 UTC | 2023-11-17 11:24 UTC | 2.9 h | resolved |
| [Engage is currently down](https://rewindex.com/company/hotjar/incidents/zgmyk1vs39k2.md) | none | 2023-11-17 09:16 UTC | 2023-11-17 09:28 UTC | 12 min | resolved |
| [Some Recordings don't apply the correct CSS](https://rewindex.com/company/hotjar/incidents/jslkmj0j88d8.md) | none | 2023-11-21 15:58 UTC | 2023-11-21 16:33 UTC | 35 min | resolved |
| [Trouble processing session data](https://rewindex.com/company/hotjar/incidents/0s070zvw6v90.md) | none | 2023-11-28 14:46 UTC | 2023-12-01 08:35 UTC | 3 d | resolved |
| [Engage Dashboard not loading](https://rewindex.com/company/hotjar/incidents/q15n7c956bm4.md) | none | 2023-11-29 08:49 UTC | 2023-11-29 10:05 UTC | 1.3 h | resolved |
| [Processing Survey responses being delayed](https://rewindex.com/company/hotjar/incidents/s3dmq2f4bfjp.md) | none | 2023-11-29 18:40 UTC | 2023-11-29 19:27 UTC | 47 min | resolved |
| [Sampling not working as expected for some sites](https://rewindex.com/company/hotjar/incidents/cwpx6hclr5gd.md) | none | 2023-11-30 15:02 UTC | 2023-12-01 08:32 UTC | 18 h | resolved |

## Cite this

Hotjar posted 14 status incidents in November 2023 (0 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/hotjar/2023/11
- Citation: Hotjar, “Hotjar in November 2023” (2023-11-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/2023/11 (CC BY 4.0).
- Markdown link: `[Hotjar: Hotjar in November 2023 (2023-11-01)](https://rewindex.com/company/hotjar/2023/11)`


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Canonical: https://rewindex.com/company/hotjar/2023/11 · Markdown: https://rewindex.com/company/hotjar/2023/11.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:34:49.989Z