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CompaniesHotjarMonthly reportsMay 2022

Hotjar in May 2022: incidents, uptime and changes

20incidents posted
1labelled major or critical
99.58%free of major/critical
97.81%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 3 h 7 min, incident time 16 h 17 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Minor 1 · No impact listed 18

Major and critical incidents 1

IncidentImpactStartedDurationStatusDay
Insights is unavailableCritical11 hresolved05-31

Other incidents 19

IncidentImpactStartedDurationStatusDay
Surveys list page is not availableNo impact listed3.1 hresolved05-03
External survey links are displaying as white text on a white backgroundNo impact listed5.3 hresolved05-03
Surveys list page is not availableNo impact listed0 minresolved05-04
Surveys list page is not availableNo impact listed38 minresolved05-04
Survey invite links are white on white on customer sites.No impact listed38 minresolved05-04
Surveys list page is not availableNo impact listed38 minresolved05-04
User Attributes not captured between 09:24 and 09:51 am UTC.No impact listed2.5 hresolved05-10
Login process freezing for some usersNo impact listed2.7 hresolved05-17
User Attributes may not getting attached during processingNo impact listed1.6 hresolved05-17
Client script issues on Internet Explorer 11No impact listed2.4 hresolved05-19
Recording Highlights cannot be createdNo impact listed25 minresolved05-23
Toggle switches in Recording Playback settings overlay are not workingMinor13 hresolved05-23
Survey results page is partially not renderingNo impact listed42 minresolved05-24
Heatmap screenshot capture failureNo impact listed47 minresolved05-25
hotjar.com is downNo impact listed1.1 hresolved05-30
Customers are unable to authenticate using ZapierNo impact listed1.5 hresolved05-31
Highlight clips aren't processingNo impact listed1.1 hresolved05-31
Heatmaps not loadingNo impact listed51 minresolved05-31
Problem processing Highlight clipsNo impact listed25 hresolved05-31

Cite this

Hotjar posted 20 status incidents in May 2022 (1 major or critical); 0 price changes and 0 notable page changes observed.

Title
Hotjar in May 2022
Vendor
Hotjar
Date
URL
https://rewindex.com/company/hotjar/2022/05

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