# Hotjar in May 2022: incidents, uptime and changes > Hotjar in May 2022: 20 incidents on its status page (1 major or critical), 99.58% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Hotjar’s status, pricing and policy pages. Canonical: https://rewindex.com/company/hotjar/2022/05 Last updated: 2022-06-01T17:23:00Z - Incidents posted: 20 (major/critical: 1) · Maintenance: 0 - By vendor impact label: critical 1, minor 1, none 18 - Uptime (vendor-reported): 99.58% free of major/critical incidents, 97.81% free of any incident; outage time 3 h 7 min, incident time 16 h 17 min - Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0 - Previous month: [April 2022](https://rewindex.com/company/hotjar/2022/04.md) · Next: [June 2022](https://rewindex.com/company/hotjar/2022/06.md) · [All months](https://rewindex.com/company/hotjar/reports.md) · [Hotjar](https://rewindex.com/company/hotjar.md) _Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._ ## Major and critical incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [Insights is unavailable](https://rewindex.com/company/hotjar/incidents/brvwgrw15lz2.md) | critical | 2022-05-31 20:53 UTC | 2022-06-01 07:58 UTC | 11 h | resolved | ## All incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [Surveys list page is not available](https://rewindex.com/company/hotjar/incidents/ymk13g43mn87.md) | none | 2022-05-03 10:09 UTC | 2022-05-03 13:13 UTC | 3.1 h | resolved | | [External survey links are displaying as white text on a white background](https://rewindex.com/company/hotjar/incidents/11jh96jmrr5f.md) | none | 2022-05-03 10:34 UTC | 2022-05-03 15:51 UTC | 5.3 h | resolved | | [Surveys list page is not available](https://rewindex.com/company/hotjar/incidents/ydggzvb5s0v8.md) | none | 2022-05-04 15:52 UTC | 2022-05-04 15:52 UTC | 0 min | resolved | | [Surveys list page is not available](https://rewindex.com/company/hotjar/incidents/skl2f76j8kqb.md) | none | 2022-05-04 15:52 UTC | 2022-05-04 16:30 UTC | 38 min | resolved | | [Survey invite links are white on white on customer sites.](https://rewindex.com/company/hotjar/incidents/hqffmqmk3frr.md) | none | 2022-05-04 15:52 UTC | 2022-05-04 16:30 UTC | 38 min | resolved | | [Surveys list page is not available](https://rewindex.com/company/hotjar/incidents/frvly7fr7394.md) | none | 2022-05-04 15:52 UTC | 2022-05-04 16:30 UTC | 38 min | resolved | | [User Attributes not captured between 09:24 and 09:51 am UTC.](https://rewindex.com/company/hotjar/incidents/862ksvby3gnc.md) | none | 2022-05-10 09:39 UTC | 2022-05-10 12:09 UTC | 2.5 h | resolved | | [Login process freezing for some users](https://rewindex.com/company/hotjar/incidents/m67pbfjb421m.md) | none | 2022-05-17 10:34 UTC | 2022-05-17 13:14 UTC | 2.7 h | resolved | | [User Attributes may not getting attached during processing](https://rewindex.com/company/hotjar/incidents/8h2d3yh2k75b.md) | none | 2022-05-17 16:39 UTC | 2022-05-17 18:12 UTC | 1.6 h | resolved | | [Client script issues on Internet Explorer 11](https://rewindex.com/company/hotjar/incidents/phjt0c0lkp93.md) | none | 2022-05-19 12:34 UTC | 2022-05-19 14:58 UTC | 2.4 h | resolved | | [Recording Highlights cannot be created](https://rewindex.com/company/hotjar/incidents/zz8lwp5vxlvz.md) | none | 2022-05-23 10:14 UTC | 2022-05-23 10:39 UTC | 25 min | resolved | | [Toggle switches in Recording Playback settings overlay are not working](https://rewindex.com/company/hotjar/incidents/23njt91sj4bq.md) | minor | 2022-05-23 20:17 UTC | 2022-05-24 09:27 UTC | 13 h | resolved | | [Survey results page is partially not rendering](https://rewindex.com/company/hotjar/incidents/45d573yr8j94.md) | none | 2022-05-24 14:28 UTC | 2022-05-24 15:10 UTC | 42 min | resolved | | [Heatmap screenshot capture failure](https://rewindex.com/company/hotjar/incidents/0m429pywzn32.md) | none | 2022-05-25 17:22 UTC | 2022-05-25 18:09 UTC | 47 min | resolved | | [hotjar.com is down](https://rewindex.com/company/hotjar/incidents/hd8jq7xyhzwf.md) | none | 2022-05-30 13:34 UTC | 2022-05-30 14:39 UTC | 1.1 h | resolved | | [Customers are unable to authenticate using Zapier](https://rewindex.com/company/hotjar/incidents/0p42ng0dtk36.md) | none | 2022-05-31 07:00 UTC | 2022-05-31 08:29 UTC | 1.5 h | resolved | | [Highlight clips aren't processing](https://rewindex.com/company/hotjar/incidents/qwl0fc91n8pn.md) | none | 2022-05-31 09:39 UTC | 2022-05-31 10:44 UTC | 1.1 h | resolved | | [Heatmaps not loading](https://rewindex.com/company/hotjar/incidents/2j6fysklmbsx.md) | none | 2022-05-31 14:30 UTC | 2022-05-31 15:21 UTC | 51 min | resolved | | [Problem processing Highlight clips](https://rewindex.com/company/hotjar/incidents/qmls3myps5fd.md) | none | 2022-05-31 16:14 UTC | 2022-06-01 17:23 UTC | 25 h | resolved | | [Insights is unavailable](https://rewindex.com/company/hotjar/incidents/brvwgrw15lz2.md) | critical | 2022-05-31 20:53 UTC | 2022-06-01 07:58 UTC | 11 h | resolved | ## Cite this Hotjar posted 20 status incidents in May 2022 (1 major or critical); 0 price changes and 0 notable page changes observed. - Canonical URL: https://rewindex.com/company/hotjar/2022/05 - Citation: Hotjar, “Hotjar in May 2022” (2022-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/2022/05 (CC BY 4.0). - Markdown link: `[Hotjar: Hotjar in May 2022 (2022-05-01)](https://rewindex.com/company/hotjar/2022/05)` --- Canonical: https://rewindex.com/company/hotjar/2022/05 · Markdown: https://rewindex.com/company/hotjar/2022/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:29:45.066Z