CompaniesHelp ScoutMonthly reportsDecember 2020
Help Scout in December 2020: incidents, uptime and changes
Vendor-reported outage time 20 min, incident time 4 h 59 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 1 · Minor 4 · No impact listed 1
Major and critical incidents 1
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Help Scout web app is currently unavailable | Major | 20 min | resolved | 12-21 |
Other incidents 5
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Email Delays | No impact listed | 59 min | resolved | 12-04 | |
| Slowness across Help Scout and chat | Minor | 1.6 h | resolved | 12-08 | |
| Search and Folder Issues | Minor | 1.1 h | resolved | 12-15 | |
| Search and Folder Issues | Minor | 1.4 h | resolved | 12-16 | |
| Search and Folder Issues | Minor | 34 min | resolved | 12-24 |
Cite this
Help Scout posted 6 status incidents in December 2020 (1 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Help Scout in December 2020
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/2020/12