Help Scout: Search and Folder Issues
Timeline of updates
- resolved
Hi folks. Thanks for your patience this morning while our team investigated and resolved the cause of the slowness experienced in the app this morning. Search, emails and workflows should all be working correctly once again but if you're seeing anything odd please drop us an email to help@helpscout.com.
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2020-12-16 13:38 UTC, resolved after 1.4 h, 1 update(s).
- Title
- Search and Folder Issues
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/7d8r0nqn49b5
Help Scout profileRecent Help Scout incidentsAll outages on December 16, 2020Help Scout in December 2020MarkdownJSON