Help Scout: Slowness across Help Scout and chat
Timeline of updates
- resolved
Issues with the Help Scout app and Chat are now resolved - workflow folders, message counts/previews, search results, and page loads should be returning to normal. We're closing this one out, sorry for the trouble today!
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2020-12-08 14:39 UTC, resolved after 1.6 h, 1 update(s).
- Title
- Slowness across Help Scout and chat
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/pfg9lc0m9ssc
Help Scout profileRecent Help Scout incidentsAll outages on December 8, 2020Help Scout in December 2020MarkdownJSON