# Help Scout: Slowness across Help Scout and chat

> Help Scout status incident “Slowness across Help Scout and chat” on 2020-12-08: impact minor (vendor’s label), 1.6 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/pfg9lc0m9ssc
Last updated: 2020-12-08T16:14:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-12-08 14:39 UTC · Resolved: 2020-12-08 16:14 UTC · Duration: 1.6 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/pfg9lc0m9ssc](https://status.helpscout.com/incidents/pfg9lc0m9ssc)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2020-12-08 16:14 UTC: Issues with the Help Scout app and Chat are now resolved - workflow folders, message counts/previews, search results, and page loads should be returning to normal. We're closing this one out, sorry for the trouble today!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2020-12-08 14:39 UTC, resolved after 1.6 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/pfg9lc0m9ssc
- Citation: Help Scout, “Slowness across Help Scout and chat” (2020-12-08 14:39 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/pfg9lc0m9ssc (CC BY 4.0).
- Markdown link: `[Help Scout: Slowness across Help Scout and chat (2020-12-08)](https://rewindex.com/company/help-scout/incidents/pfg9lc0m9ssc)`


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Canonical: https://rewindex.com/company/help-scout/incidents/pfg9lc0m9ssc · Markdown: https://rewindex.com/company/help-scout/incidents/pfg9lc0m9ssc.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/pfg9lc0m9ssc · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:52:22.061Z