# Help Scout in December 2020: incidents, uptime and changes

> Help Scout in December 2020: 6 incidents on its status page (1 major or critical), 99.95% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2020/12
Last updated: 2021-01-01T00:00:00Z

- Incidents posted: 6 (major/critical: 1) · Maintenance: 0
- By vendor impact label: major 1, minor 4, none 1
- Uptime (vendor-reported): 99.95% free of major/critical incidents, 99.33% free of any incident; outage time 20 min, incident time 4 h 59 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [November 2020](https://rewindex.com/company/help-scout/2020/11.md) · Next: [January 2021](https://rewindex.com/company/help-scout/2021/01.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Help Scout web app is currently unavailable](https://rewindex.com/company/help-scout/incidents/9m2pk9znf8z5.md) | major | 2020-12-21 14:38 UTC | 2020-12-21 14:58 UTC | 20 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Email Delays](https://rewindex.com/company/help-scout/incidents/wh0fq9qr6dm7.md) | none | 2020-12-04 13:12 UTC | 2020-12-04 14:11 UTC | 59 min | resolved |
| [Slowness across Help Scout and chat](https://rewindex.com/company/help-scout/incidents/pfg9lc0m9ssc.md) | minor | 2020-12-08 14:39 UTC | 2020-12-08 16:14 UTC | 1.6 h | resolved |
| [Search and Folder Issues](https://rewindex.com/company/help-scout/incidents/2ht54b0b4qp9.md) | minor | 2020-12-15 09:44 UTC | 2020-12-15 10:50 UTC | 1.1 h | resolved |
| [Search and Folder Issues](https://rewindex.com/company/help-scout/incidents/7d8r0nqn49b5.md) | minor | 2020-12-16 13:38 UTC | 2020-12-16 15:02 UTC | 1.4 h | resolved |
| [Help Scout web app is currently unavailable](https://rewindex.com/company/help-scout/incidents/9m2pk9znf8z5.md) | major | 2020-12-21 14:38 UTC | 2020-12-21 14:58 UTC | 20 min | resolved |
| [Search and Folder Issues](https://rewindex.com/company/help-scout/incidents/wlfnvhr0wzr5.md) | minor | 2020-12-24 09:21 UTC | 2020-12-24 09:55 UTC | 34 min | resolved |

## Cite this

Help Scout posted 6 status incidents in December 2020 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2020/12
- Citation: Help Scout, “Help Scout in December 2020” (2020-12-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2020/12 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in December 2020 (2020-12-01)](https://rewindex.com/company/help-scout/2020/12)`


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Canonical: https://rewindex.com/company/help-scout/2020/12 · Markdown: https://rewindex.com/company/help-scout/2020/12.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:28:40.766Z