CompaniesHelp ScoutMonthly reportsFebruary 2020
Help Scout in February 2020: incidents, uptime and changes
4incidents posted
2labelled major or critical
99.59%free of major/critical
98.82%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 2 h 50 min, incident time 8 h 9 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Critical 2 · Minor 2
Major and critical incidents 2
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Docs Errors | Critical | 55 min | resolved | 02-11 | |
| Docs outage | Critical | 1.9 h | resolved | 02-17 |
Other incidents 2
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Live Chat Disconnects | Minor | 5.0 h | resolved | 02-21 | |
| Search and Folder Issues | Minor | 22 min | resolved | 02-24 |
Cite this
Help Scout posted 4 status incidents in February 2020 (2 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Help Scout in February 2020
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/2020/02