Help Scout: Search and Folder Issues
Timeline of updates
- resolved
Performance is stable across the board, so we're closing this out. Issues with search and connectivity are now resolved - workflow folders, message counts/previews, search results, and page loads should be returning to normal. Apologies for the trouble!
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2020-02-24 15:31 UTC, resolved after 22 min, 1 update(s).
- Title
- Search and Folder Issues
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/bpn8y4yt6hcl
Help Scout profileRecent Help Scout incidentsAll outages on February 24, 2020Help Scout in February 2020MarkdownJSON