# Help Scout: Search and Folder Issues

> Help Scout status incident “Search and Folder Issues” on 2020-02-24: impact minor (vendor’s label), 22 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/bpn8y4yt6hcl
Last updated: 2020-02-24T15:53:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-02-24 15:31 UTC · Resolved: 2020-02-24 15:53 UTC · Duration: 22 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/bpn8y4yt6hcl](https://status.helpscout.com/incidents/bpn8y4yt6hcl)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2020-02-24 15:53 UTC: Performance is stable across the board, so we're closing this out. Issues with search and connectivity are now resolved - workflow folders, message counts/previews, search results, and page loads should be returning to normal. Apologies for the trouble!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2020-02-24 15:31 UTC, resolved after 22 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/bpn8y4yt6hcl
- Citation: Help Scout, “Search and Folder Issues” (2020-02-24 15:31 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/bpn8y4yt6hcl (CC BY 4.0).
- Markdown link: `[Help Scout: Search and Folder Issues (2020-02-24)](https://rewindex.com/company/help-scout/incidents/bpn8y4yt6hcl)`


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Canonical: https://rewindex.com/company/help-scout/incidents/bpn8y4yt6hcl · Markdown: https://rewindex.com/company/help-scout/incidents/bpn8y4yt6hcl.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/bpn8y4yt6hcl · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:38:44.701Z