Help Scout: Live Chat Disconnects
Timeline of updates
- resolved
Chat is fully operational, and we're closing this one out. A third-party service we rely on for chat availability ran into problems today starting at 10:28am UTC. During this time, you may have noticed your users disconnecting and quickly re-connecting during ongoing Chats. The total time that chat availability was not functioning properly during this window was roughly 15 minutes.
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2020-02-21 13:36 UTC, resolved after 5.0 h, 1 update(s).
- Title
- Live Chat Disconnects
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/2kg8msk5nfj6
Help Scout profileRecent Help Scout incidentsAll outages on February 21, 2020Help Scout in February 2020MarkdownJSON