# Help Scout: Live Chat Disconnects

> Help Scout status incident “Live Chat Disconnects” on 2020-02-21: impact minor (vendor’s label), 5.0 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/2kg8msk5nfj6
Last updated: 2020-02-21T18:33:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-02-21 13:36 UTC · Resolved: 2020-02-21 18:33 UTC · Duration: 5.0 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/2kg8msk5nfj6](https://status.helpscout.com/incidents/2kg8msk5nfj6)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2020-02-21 18:33 UTC: Chat is fully operational, and we're closing this one out. A third-party service we rely on for chat availability ran into problems today starting at 10:28am UTC. During this time, you may have noticed your users disconnecting and quickly re-connecting during ongoing Chats. The total time that chat availability was not functioning properly during this window was roughly 15 minutes.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2020-02-21 13:36 UTC, resolved after 5.0 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/2kg8msk5nfj6
- Citation: Help Scout, “Live Chat Disconnects” (2020-02-21 13:36 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/2kg8msk5nfj6 (CC BY 4.0).
- Markdown link: `[Help Scout: Live Chat Disconnects (2020-02-21)](https://rewindex.com/company/help-scout/incidents/2kg8msk5nfj6)`


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Canonical: https://rewindex.com/company/help-scout/incidents/2kg8msk5nfj6 · Markdown: https://rewindex.com/company/help-scout/incidents/2kg8msk5nfj6.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/2kg8msk5nfj6 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:57:15.555Z