# Help Scout in February 2020: incidents, uptime and changes

> Help Scout in February 2020: 4 incidents on its status page (2 major or critical), 99.59% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2020/02
Last updated: 2020-03-01T00:00:00Z

- Incidents posted: 4 (major/critical: 2) · Maintenance: 0
- By vendor impact label: critical 2, minor 2
- Uptime (vendor-reported): 99.59% free of major/critical incidents, 98.82% free of any incident; outage time 2 h 50 min, incident time 8 h 9 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [January 2020](https://rewindex.com/company/help-scout/2020/01.md) · Next: [March 2020](https://rewindex.com/company/help-scout/2020/03.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Docs Errors](https://rewindex.com/company/help-scout/incidents/lwl0j4ry1ymp.md) | critical | 2020-02-11 11:37 UTC | 2020-02-11 12:32 UTC | 55 min | resolved |
| [Docs outage](https://rewindex.com/company/help-scout/incidents/7rt2dkj1jft0.md) | critical | 2020-02-17 03:07 UTC | 2020-02-17 05:02 UTC | 1.9 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Docs Errors](https://rewindex.com/company/help-scout/incidents/lwl0j4ry1ymp.md) | critical | 2020-02-11 11:37 UTC | 2020-02-11 12:32 UTC | 55 min | resolved |
| [Docs outage](https://rewindex.com/company/help-scout/incidents/7rt2dkj1jft0.md) | critical | 2020-02-17 03:07 UTC | 2020-02-17 05:02 UTC | 1.9 h | resolved |
| [Live Chat Disconnects](https://rewindex.com/company/help-scout/incidents/2kg8msk5nfj6.md) | minor | 2020-02-21 13:36 UTC | 2020-02-21 18:33 UTC | 5.0 h | resolved |
| [Search and Folder Issues](https://rewindex.com/company/help-scout/incidents/bpn8y4yt6hcl.md) | minor | 2020-02-24 15:31 UTC | 2020-02-24 15:53 UTC | 22 min | resolved |

## Cite this

Help Scout posted 4 status incidents in February 2020 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2020/02
- Citation: Help Scout, “Help Scout in February 2020” (2020-02-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2020/02 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in February 2020 (2020-02-01)](https://rewindex.com/company/help-scout/2020/02)`


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Canonical: https://rewindex.com/company/help-scout/2020/02 · Markdown: https://rewindex.com/company/help-scout/2020/02.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:59:38.392Z