CompaniesGorgiasMonthly reportsJanuary 2025
Gorgias in January 2025: incidents, uptime and changes
8incidents posted
6labelled major or critical
98.71%free of major/critical
81.16%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 9 h 34 min, incident time 5.8 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Critical 1 · Major 5 · Minor 2
Major and critical incidents 6
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Recharge is undergoing a scheduled maintenance | Critical | 13 min | resolved | 01-26 | |
| Stale results on ticket views | Major | 36 min | resolved | 01-03 | |
| Chat messages, voice and ecom webhooks are being delayed | Major | 56 min | resolved | 01-08 | |
| Signup is not working | Major | 2.1 h | resolved | 01-13 | |
| Email Processing and Automated Features delayed for some customers | Major | 4.6 h | resolved | 01-22 | |
| Embedded Help Center not rendering | Major | 1.1 h | resolved | 01-29 |
Other incidents 2
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Users being logged out when performing Search ticket and customer actions | Minor | 1.0 h | resolved | 01-02 | |
| Recharge is under unscheduled maintenance | Minor | 8 d | resolved | 01-26 |
Cite this
Gorgias posted 8 status incidents in January 2025 (6 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Gorgias in January 2025
- Vendor
- Gorgias
- Date
- URL
- https://rewindex.com/company/gorgias/2025/01