# Gorgias in January 2025: incidents, uptime and changes

> Gorgias in January 2025: 8 incidents on its status page (6 major or critical), 98.71% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2025/01
Last updated: 2025-02-02T13:18:00Z

- Incidents posted: 8 (major/critical: 6) · Maintenance: 0
- By vendor impact label: critical 1, major 5, minor 2
- Uptime (vendor-reported): 98.71% free of major/critical incidents, 81.16% free of any incident; outage time 9 h 34 min, incident time 5.8 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [December 2024](https://rewindex.com/company/gorgias/2024/12.md) · Next: [February 2025](https://rewindex.com/company/gorgias/2025/02.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Recharge is undergoing a scheduled maintenance](https://rewindex.com/company/gorgias/incidents/pw62yxkjn6kr.md) | critical | 2025-01-26 03:52 UTC | 2025-01-26 04:05 UTC | 13 min | resolved |
| [Stale results on ticket views](https://rewindex.com/company/gorgias/incidents/v20ylnqzxnqj.md) | major | 2025-01-03 19:00 UTC | 2025-01-03 19:36 UTC | 36 min | resolved |
| [Chat messages, voice and ecom webhooks are being delayed](https://rewindex.com/company/gorgias/incidents/38j5l3x0kp5v.md) | major | 2025-01-08 15:35 UTC | 2025-01-08 16:31 UTC | 56 min | resolved |
| [Signup is not working](https://rewindex.com/company/gorgias/incidents/st7lq4n20n53.md) | major | 2025-01-13 11:15 UTC | 2025-01-13 13:20 UTC | 2.1 h | resolved |
| [Email Processing and Automated Features delayed for some customers](https://rewindex.com/company/gorgias/incidents/gzgl061h2ngl.md) | major | 2025-01-22 16:32 UTC | 2025-01-22 21:08 UTC | 4.6 h | resolved |
| [Embedded Help Center not rendering](https://rewindex.com/company/gorgias/incidents/c11qt4pdxrlc.md) | major | 2025-01-29 22:23 UTC | 2025-01-29 23:31 UTC | 1.1 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Users being logged out when performing Search ticket and customer actions](https://rewindex.com/company/gorgias/incidents/56grrnz59xry.md) | minor | 2025-01-02 17:22 UTC | 2025-01-02 18:22 UTC | 1.0 h | resolved |
| [Stale results on ticket views](https://rewindex.com/company/gorgias/incidents/v20ylnqzxnqj.md) | major | 2025-01-03 19:00 UTC | 2025-01-03 19:36 UTC | 36 min | resolved |
| [Chat messages, voice and ecom webhooks are being delayed](https://rewindex.com/company/gorgias/incidents/38j5l3x0kp5v.md) | major | 2025-01-08 15:35 UTC | 2025-01-08 16:31 UTC | 56 min | resolved |
| [Signup is not working](https://rewindex.com/company/gorgias/incidents/st7lq4n20n53.md) | major | 2025-01-13 11:15 UTC | 2025-01-13 13:20 UTC | 2.1 h | resolved |
| [Email Processing and Automated Features delayed for some customers](https://rewindex.com/company/gorgias/incidents/gzgl061h2ngl.md) | major | 2025-01-22 16:32 UTC | 2025-01-22 21:08 UTC | 4.6 h | resolved |
| [Recharge is undergoing a scheduled maintenance](https://rewindex.com/company/gorgias/incidents/pw62yxkjn6kr.md) | critical | 2025-01-26 03:52 UTC | 2025-01-26 04:05 UTC | 13 min | resolved |
| [Recharge is under unscheduled maintenance](https://rewindex.com/company/gorgias/incidents/105qwgqm4jkx.md) | minor | 2025-01-26 13:18 UTC | 2025-02-03 10:19 UTC | 8 d | resolved |
| [Embedded Help Center not rendering](https://rewindex.com/company/gorgias/incidents/c11qt4pdxrlc.md) | major | 2025-01-29 22:23 UTC | 2025-01-29 23:31 UTC | 1.1 h | resolved |

## Cite this

Gorgias posted 8 status incidents in January 2025 (6 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2025/01
- Citation: Gorgias, “Gorgias in January 2025” (2025-01-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2025/01 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in January 2025 (2025-01-01)](https://rewindex.com/company/gorgias/2025/01)`


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Canonical: https://rewindex.com/company/gorgias/2025/01 · Markdown: https://rewindex.com/company/gorgias/2025/01.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:35:19.365Z