CompaniesGorgiasMonthly reportsFebruary 2025
Gorgias in February 2025: incidents, uptime and changes
8incidents posted
2labelled major or critical
97.66%free of major/critical
90.08%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 15 h 41 min, incident time 2.8 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 2 · Minor 6
Major and critical incidents 2
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Search Functionality Issue | Major | 14 h | resolved | 02-11 | |
| Ticket search results might be outdated | Major | 2.0 h | resolved | 02-27 |
Other incidents 6
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| AI Agent interactions handing over more than expected | Minor | 11 min | resolved | 02-07 | |
| Statistics reports not showing latest data | Minor | 5.0 h | resolved | 02-08 | |
| AI Agent on chat is handing over more than expected | Minor | 32 min | resolved | 02-19 | |
| AI Feedback in-ticket tab may not be visible | Minor | 4.3 h | resolved | 02-20 | |
| Customer search results might be delayed | Minor | 2.2 h | resolved | 02-24 | |
| AI Agent Error message when sends a message | Minor | 1.3 h | resolved | 02-28 |
Cite this
Gorgias posted 8 status incidents in February 2025 (2 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Gorgias in February 2025
- Vendor
- Gorgias
- Date
- URL
- https://rewindex.com/company/gorgias/2025/02