# Gorgias in February 2025: incidents, uptime and changes

> Gorgias in February 2025: 8 incidents on its status page (2 major or critical), 97.66% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2025/02
Last updated: 2025-03-01T00:00:00Z

- Incidents posted: 8 (major/critical: 2) · Maintenance: 0
- By vendor impact label: major 2, minor 6
- Uptime (vendor-reported): 97.66% free of major/critical incidents, 90.08% free of any incident; outage time 15 h 41 min, incident time 2.8 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [January 2025](https://rewindex.com/company/gorgias/2025/01.md) · Next: [March 2025](https://rewindex.com/company/gorgias/2025/03.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Search Functionality Issue](https://rewindex.com/company/gorgias/incidents/03g35tgbbrty.md) | major | 2025-02-11 16:39 UTC | 2025-02-12 06:19 UTC | 14 h | resolved |
| [Ticket search results might be outdated](https://rewindex.com/company/gorgias/incidents/hzm0f6mkb1nj.md) | major | 2025-02-27 01:31 UTC | 2025-02-27 03:32 UTC | 2.0 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [AI Agent interactions handing over more than expected](https://rewindex.com/company/gorgias/incidents/ffg4qkyx5002.md) | minor | 2025-02-07 15:57 UTC | 2025-02-07 16:08 UTC | 11 min | resolved |
| [Statistics reports not showing latest data](https://rewindex.com/company/gorgias/incidents/yc7sfdb2h8fd.md) | minor | 2025-02-08 02:10 UTC | 2025-02-08 07:12 UTC | 5.0 h | resolved |
| [Search Functionality Issue](https://rewindex.com/company/gorgias/incidents/03g35tgbbrty.md) | major | 2025-02-11 16:39 UTC | 2025-02-12 06:19 UTC | 14 h | resolved |
| [AI Agent on chat is handing over more than expected](https://rewindex.com/company/gorgias/incidents/qc8f3bmfkrjl.md) | minor | 2025-02-19 22:30 UTC | 2025-02-19 23:02 UTC | 32 min | resolved |
| [AI Feedback in-ticket tab may not be visible](https://rewindex.com/company/gorgias/incidents/cmdr908l9hf3.md) | minor | 2025-02-20 09:57 UTC | 2025-02-20 14:17 UTC | 4.3 h | resolved |
| [Customer search results might be delayed](https://rewindex.com/company/gorgias/incidents/m72n5y684j9q.md) | minor | 2025-02-24 16:52 UTC | 2025-02-24 19:05 UTC | 2.2 h | resolved |
| [Ticket search results might be outdated](https://rewindex.com/company/gorgias/incidents/hzm0f6mkb1nj.md) | major | 2025-02-27 01:31 UTC | 2025-02-27 03:32 UTC | 2.0 h | resolved |
| [AI Agent Error message when sends a message](https://rewindex.com/company/gorgias/incidents/z5wfyhyb005m.md) | minor | 2025-02-28 15:55 UTC | 2025-02-28 17:14 UTC | 1.3 h | resolved |

## Cite this

Gorgias posted 8 status incidents in February 2025 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2025/02
- Citation: Gorgias, “Gorgias in February 2025” (2025-02-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2025/02 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in February 2025 (2025-02-01)](https://rewindex.com/company/gorgias/2025/02)`


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Canonical: https://rewindex.com/company/gorgias/2025/02 · Markdown: https://rewindex.com/company/gorgias/2025/02.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:35:06.106Z