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CompaniesGorgiasMonthly reportsMarch 2025

Gorgias in March 2025: incidents, uptime and changes

9incidents posted
7labelled major or critical
96.62%free of major/critical
95.87%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 25 h 7 min, incident time 30 h 40 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 2 · Major 5 · Minor 2

Major and critical incidents 7

IncidentImpactStartedDurationStatusDay
Chat widget may be less responsiveCritical58 minresolved03-10
Degraded API services performance related to MLCritical17 hresolved03-28
Customer Search Service InterruptionMajor3.2 hresolved03-11
Auto QA scores not available.Major1.9 hresolved03-14
[AI Agent] - Increased AI Agent Handover RateMajor0 minresolved03-14
Standard voice integration settings page not workingMajor1.6 hresolved03-28
Issues to connect some outbound callsMajor1.3 hresolved03-31

Other incidents 2

IncidentImpactStartedDurationStatusDay
Shopify variant quantities are not tracked correctlyMinor4.6 hresolved03-03
Delays in receiving browser notifications in the Notification CenterMinor58 minresolved03-05

Maintenance 9

Show scheduled maintenance

Cite this

Gorgias posted 9 status incidents in March 2025 (7 major or critical); 0 price changes and 0 notable page changes observed.

Title
Gorgias in March 2025
Vendor
Gorgias
Date
URL
https://rewindex.com/company/gorgias/2025/03

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