# Gorgias in March 2025: incidents, uptime and changes > Gorgias in March 2025: 9 incidents on its status page (7 major or critical), 96.62% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages. Canonical: https://rewindex.com/company/gorgias/2025/03 Last updated: 2025-04-01T00:00:00Z - Incidents posted: 9 (major/critical: 7) · Maintenance: 9 - By vendor impact label: critical 2, major 5, minor 2 - Uptime (vendor-reported): 96.62% free of major/critical incidents, 95.87% free of any incident; outage time 25 h 7 min, incident time 30 h 40 min - Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0 - Previous month: [February 2025](https://rewindex.com/company/gorgias/2025/02.md) · Next: [April 2025](https://rewindex.com/company/gorgias/2025/04.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md) _Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._ ## Major and critical incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [Chat widget may be less responsive](https://rewindex.com/company/gorgias/incidents/5kbkwkh1ry4k.md) | critical | 2025-03-10 16:43 UTC | 2025-03-10 17:41 UTC | 58 min | resolved | | [Degraded API services performance related to ML](https://rewindex.com/company/gorgias/incidents/9qgsxwp0f9g7.md) | critical | 2025-03-28 17:14 UTC | 2025-03-29 10:36 UTC | 17 h | resolved | | [Customer Search Service Interruption](https://rewindex.com/company/gorgias/incidents/p9vl8vyw1yct.md) | major | 2025-03-11 07:16 UTC | 2025-03-11 10:29 UTC | 3.2 h | resolved | | [Auto QA scores not available.](https://rewindex.com/company/gorgias/incidents/7bcnfq40486b.md) | major | 2025-03-14 00:35 UTC | 2025-03-14 02:30 UTC | 1.9 h | resolved | | [\[AI Agent\] - Increased AI Agent Handover Rate](https://rewindex.com/company/gorgias/incidents/ybhgf36s2xyc.md) | major | 2025-03-14 22:15 UTC | 2025-03-14 22:15 UTC | 0 min | resolved | | [Standard voice integration settings page not working](https://rewindex.com/company/gorgias/incidents/66nlgy4kg9yn.md) | major | 2025-03-28 16:55 UTC | 2025-03-28 18:31 UTC | 1.6 h | resolved | | [Issues to connect some outbound calls](https://rewindex.com/company/gorgias/incidents/3fb424r69brc.md) | major | 2025-03-31 16:11 UTC | 2025-03-31 17:31 UTC | 1.3 h | resolved | ## All incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [Shopify variant quantities are not tracked correctly](https://rewindex.com/company/gorgias/incidents/7ng290w6hs00.md) | minor | 2025-03-03 23:14 UTC | 2025-03-04 03:49 UTC | 4.6 h | resolved | | [Delays in receiving browser notifications in the Notification Center](https://rewindex.com/company/gorgias/incidents/z43hpc5w4x39.md) | minor | 2025-03-05 15:22 UTC | 2025-03-05 16:20 UTC | 58 min | resolved | | [Chat widget may be less responsive](https://rewindex.com/company/gorgias/incidents/5kbkwkh1ry4k.md) | critical | 2025-03-10 16:43 UTC | 2025-03-10 17:41 UTC | 58 min | resolved | | [Customer Search Service Interruption](https://rewindex.com/company/gorgias/incidents/p9vl8vyw1yct.md) | major | 2025-03-11 07:16 UTC | 2025-03-11 10:29 UTC | 3.2 h | resolved | | [Auto QA scores not available.](https://rewindex.com/company/gorgias/incidents/7bcnfq40486b.md) | major | 2025-03-14 00:35 UTC | 2025-03-14 02:30 UTC | 1.9 h | resolved | | [\[AI Agent\] - Increased AI Agent Handover Rate](https://rewindex.com/company/gorgias/incidents/ybhgf36s2xyc.md) | major | 2025-03-14 22:15 UTC | 2025-03-14 22:15 UTC | 0 min | resolved | | [Standard voice integration settings page not working](https://rewindex.com/company/gorgias/incidents/66nlgy4kg9yn.md) | major | 2025-03-28 16:55 UTC | 2025-03-28 18:31 UTC | 1.6 h | resolved | | [Degraded API services performance related to ML](https://rewindex.com/company/gorgias/incidents/9qgsxwp0f9g7.md) | critical | 2025-03-28 17:14 UTC | 2025-03-29 10:36 UTC | 17 h | resolved | | [Issues to connect some outbound calls](https://rewindex.com/company/gorgias/incidents/3fb424r69brc.md) | major | 2025-03-31 16:11 UTC | 2025-03-31 17:31 UTC | 1.3 h | resolved | ## Maintenance | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [\[Scheduled\] Scheduled Chat Maintenance](https://rewindex.com/company/gorgias/incidents/p4mdz52t1p32.md) | maintenance | 2025-03-09 07:00 UTC | 2025-03-09 07:13 UTC | 13 min | resolved | | [\[Scheduled\] Scheduled Infrastructure Maintenance - Australia](https://rewindex.com/company/gorgias/incidents/225g12j1zbj6.md) | maintenance | 2025-03-10 14:00 UTC | 2025-03-10 15:00 UTC | 1.0 h | resolved | | [\[Scheduled\] Scheduled Infrastructure Maintenance - Europe(1/3)](https://rewindex.com/company/gorgias/incidents/47vpr6lf9ckl.md) | maintenance | 2025-03-10 22:00 UTC | 2025-03-10 22:15 UTC | 15 min | resolved | | [\[Scheduled\] Scheduled Database Maintenance - North America (1/4)](https://rewindex.com/company/gorgias/incidents/3tm80xns225x.md) | maintenance | 2025-03-11 07:00 UTC | 2025-03-11 07:35 UTC | 35 min | resolved | | [\[Scheduled\] Scheduled Infrastructure Maintenance - Europe (2/3)](https://rewindex.com/company/gorgias/incidents/qyrkxfs6p1jq.md) | maintenance | 2025-03-11 21:00 UTC | 2025-03-11 22:00 UTC | 1.0 h | resolved | | [\[Scheduled\] Scheduled Database Maintenance - North America (2/4)](https://rewindex.com/company/gorgias/incidents/rgj43kt93cr7.md) | maintenance | 2025-03-12 07:00 UTC | 2025-03-12 08:00 UTC | 1.0 h | resolved | | [\[Scheduled\] Scheduled Infrastructure Maintenance - Europe(3/3)](https://rewindex.com/company/gorgias/incidents/hhrbxvllrq7y.md) | maintenance | 2025-03-12 22:00 UTC | 2025-03-12 22:29 UTC | 29 min | resolved | | [\[Scheduled\] Scheduled Database Maintenance - North America (3/4)](https://rewindex.com/company/gorgias/incidents/3r2h3qp3f7bw.md) | maintenance | 2025-03-13 07:00 UTC | 2025-03-13 08:00 UTC | 1.0 h | resolved | | [\[Scheduled\] Scheduled Database Maintenance - North America (4/4)](https://rewindex.com/company/gorgias/incidents/k2z0rbjg3zy9.md) | maintenance | 2025-03-14 07:00 UTC | 2025-03-14 08:00 UTC | 1.0 h | resolved | ## Cite this Gorgias posted 9 status incidents in March 2025 (7 major or critical); 0 price changes and 0 notable page changes observed. - Canonical URL: https://rewindex.com/company/gorgias/2025/03 - Citation: Gorgias, “Gorgias in March 2025” (2025-03-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2025/03 (CC BY 4.0). - Markdown link: `[Gorgias: Gorgias in March 2025 (2025-03-01)](https://rewindex.com/company/gorgias/2025/03)` --- Canonical: https://rewindex.com/company/gorgias/2025/03 · Markdown: https://rewindex.com/company/gorgias/2025/03.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:35:27.738Z