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CompaniesGorgiasMonthly reportsSeptember 2021

Gorgias in September 2021: incidents, uptime and changes

9incidents posted
5labelled major or critical
94.06%free of major/critical
70.83%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 42 h 45 min, incident time 8.8 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 4 · Major 1 · Minor 4

Major and critical incidents 5

IncidentImpactStartedDurationStatusDay
Issues fetching Instagram direct messagesCritical16 hresolved09-02
Issue with Shopify IntegrationCritical28 minresolved09-09
Switching a Facebook page to the new page experience deactivates all Facebook integration in GorgiasCritical15 hresolved09-22
Email not coming inCritical16 hresolved09-30
Issue with Gmail integrationMajor3.1 hresolved09-09

Other incidents 4

IncidentImpactStartedDurationStatusDay
Incoming email delays for forwarding integrationsMinor2.3 hresolved09-01
Outlook tickets might be created with some delayMinor20 dresolved09-22
Missing view countsMinor2.1 hresolved09-27
Images and Attachments may not be working properlyMinor53 minresolved09-28

Maintenance 6

Show scheduled maintenance

Cite this

Gorgias posted 9 status incidents in September 2021 (5 major or critical); 0 price changes and 0 notable page changes observed.

Title
Gorgias in September 2021
Vendor
Gorgias
Date
URL
https://rewindex.com/company/gorgias/2021/09

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