# Gorgias in September 2021: incidents, uptime and changes > Gorgias in September 2021: 9 incidents on its status page (5 major or critical), 94.06% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages. Canonical: https://rewindex.com/company/gorgias/2021/09 Last updated: 2021-10-01T07:35:00Z - Incidents posted: 9 (major/critical: 5) · Maintenance: 6 - By vendor impact label: critical 4, major 1, minor 4 - Uptime (vendor-reported): 94.06% free of major/critical incidents, 70.83% free of any incident; outage time 42 h 45 min, incident time 8.8 days - Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0 - Previous month: [August 2021](https://rewindex.com/company/gorgias/2021/08.md) · Next: [October 2021](https://rewindex.com/company/gorgias/2021/10.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md) _Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._ ## Major and critical incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [Issues fetching Instagram direct messages](https://rewindex.com/company/gorgias/incidents/pp91nr63b31v.md) | critical | 2021-09-02 17:11 UTC | 2021-09-03 09:28 UTC | 16 h | resolved | | [Issue with Shopify Integration](https://rewindex.com/company/gorgias/incidents/3ttqjz98ylwb.md) | critical | 2021-09-09 16:25 UTC | 2021-09-09 16:53 UTC | 28 min | resolved | | [Switching a Facebook page to the new page experience deactivates all Facebook integration in Gorgias](https://rewindex.com/company/gorgias/incidents/ypj7f6n5h7k2.md) | critical | 2021-09-22 03:00 UTC | 2021-09-22 17:32 UTC | 15 h | resolved | | [Email not coming in](https://rewindex.com/company/gorgias/incidents/w538f4ymm4jd.md) | critical | 2021-09-30 15:11 UTC | 2021-10-01 07:35 UTC | 16 h | resolved | | [Issue with Gmail integration](https://rewindex.com/company/gorgias/incidents/ttr2gzxcgdbq.md) | major | 2021-09-09 15:39 UTC | 2021-09-09 18:46 UTC | 3.1 h | resolved | ## All incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [Incoming email delays for forwarding integrations](https://rewindex.com/company/gorgias/incidents/qn4svygwpmrt.md) | minor | 2021-09-01 12:30 UTC | 2021-09-01 14:48 UTC | 2.3 h | resolved | | [Issues fetching Instagram direct messages](https://rewindex.com/company/gorgias/incidents/pp91nr63b31v.md) | critical | 2021-09-02 17:11 UTC | 2021-09-03 09:28 UTC | 16 h | resolved | | [Issue with Gmail integration](https://rewindex.com/company/gorgias/incidents/ttr2gzxcgdbq.md) | major | 2021-09-09 15:39 UTC | 2021-09-09 18:46 UTC | 3.1 h | resolved | | [Issue with Shopify Integration](https://rewindex.com/company/gorgias/incidents/3ttqjz98ylwb.md) | critical | 2021-09-09 16:25 UTC | 2021-09-09 16:53 UTC | 28 min | resolved | | [Switching a Facebook page to the new page experience deactivates all Facebook integration in Gorgias](https://rewindex.com/company/gorgias/incidents/ypj7f6n5h7k2.md) | critical | 2021-09-22 03:00 UTC | 2021-09-22 17:32 UTC | 15 h | resolved | | [Outlook tickets might be created with some delay](https://rewindex.com/company/gorgias/incidents/13y7hgls571b.md) | minor | 2021-09-22 14:29 UTC | 2021-10-12 10:54 UTC | 20 d | resolved | | [Missing view counts](https://rewindex.com/company/gorgias/incidents/tvb290dd9gk9.md) | minor | 2021-09-27 17:24 UTC | 2021-09-27 19:31 UTC | 2.1 h | resolved | | [Images and Attachments may not be working properly](https://rewindex.com/company/gorgias/incidents/51gv56041xny.md) | minor | 2021-09-28 18:32 UTC | 2021-09-28 19:25 UTC | 53 min | resolved | | [Email not coming in](https://rewindex.com/company/gorgias/incidents/w538f4ymm4jd.md) | critical | 2021-09-30 15:11 UTC | 2021-10-01 07:35 UTC | 16 h | resolved | ## Maintenance | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [\[Scheduled\] Necessary database maintenance (us-central1)](https://rewindex.com/company/gorgias/incidents/fspc4th8jftq.md) | maintenance | 2021-09-05 07:00 UTC | 2021-09-05 07:16 UTC | 16 min | resolved | | [\[Scheduled\] Necessary database maintenance (us-east1)](https://rewindex.com/company/gorgias/incidents/q719lqqgsh6r.md) | maintenance | 2021-09-05 07:25 UTC | 2021-09-05 07:45 UTC | 20 min | resolved | | [\[Scheduled\] Necessary database maintenance (us-east4)](https://rewindex.com/company/gorgias/incidents/jbgvdbt9yrjd.md) | maintenance | 2021-09-05 07:50 UTC | 2021-09-05 08:09 UTC | 19 min | resolved | | [\[Scheduled\] Necessary database maintenance (us-east1 legacy)](https://rewindex.com/company/gorgias/incidents/pvjf11g9t1xq.md) | maintenance | 2021-09-05 08:15 UTC | 2021-09-05 08:36 UTC | 21 min | resolved | | [\[Scheduled\] 2h scheduled platform maintenance on Sunday 26 8AM PDT](https://rewindex.com/company/gorgias/incidents/rcbx01mn0m43.md) | maintenance | 2021-09-26 15:02 UTC | 2021-09-26 16:27 UTC | 1.4 h | resolved | | [\[Scheduled\] Necessary database maintenance (europe-west3)](https://rewindex.com/company/gorgias/incidents/zqbrgxfjkgb2.md) | maintenance | 2021-09-28 22:15 UTC | 2021-09-28 22:26 UTC | 11 min | resolved | ## Cite this Gorgias posted 9 status incidents in September 2021 (5 major or critical); 0 price changes and 0 notable page changes observed. - Canonical URL: https://rewindex.com/company/gorgias/2021/09 - Citation: Gorgias, “Gorgias in September 2021” (2021-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2021/09 (CC BY 4.0). - Markdown link: `[Gorgias: Gorgias in September 2021 (2021-09-01)](https://rewindex.com/company/gorgias/2021/09)` --- Canonical: https://rewindex.com/company/gorgias/2021/09 · Markdown: https://rewindex.com/company/gorgias/2021/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:01:14.914Z