Cloudinary change history

Cloudinary’s major web UI outage prevented some users from logging in or using the Console and Media Library. It started at 2026-10-16 20:06 UTC and was resolved at 2026-10-16 21:53 UTC, lasting 1 h 46 min; a fix was implemented at 21:08 UTC. Image/video delivery, uploads and API requests using API credentials were unaffected.

Cloudinary reported a major EU-region incident affecting uploads (eager transformations), transformations, and delivery; errors began approximately 06:15 UTC on 2026-09-28. The recorded incident started at 2026-09-28 09:58 UTC and was resolved at 2026-09-28 14:33 UTC, lasting 4 h 35 min. A fix was implemented at 10:08 UTC.

A major Cloudinary incident caused elevated errors for g_auto requests on AP Datacenter - Media Transformation API - AP and Media Transformation API - AP. Errors began approximately 09:00 UTC on July 12; the incident record started 2026-07-12 10:20 UTC and lasted 2 h 24 min. At 2026-07-12 12:44 UTC, services and affected URLs were reported functioning normally.

Cloudinary reported a major DAM degradation: recently added, deleted, or modified assets could appear outdated, while asset actions and the API still worked. Recorded start: 2026-06-07 13:30 UTC; the vendor reported onset around 1:17 PM UTC on June 7, 2026. A fix was implemented; resolution was confirmed at 2026-06-08 06:31 UTC (duration: 17 h 1 min).

Cloudinary reported a major incident affecting displaying/creating API secrets in the Management Console from 16:23 UTC (logged 2026-03-24 16:51 UTC); API credential usage remained functional. A fix was deployed at 18:18 UTC, and resolution was confirmed at 2026-03-24 19:35 UTC; the recorded duration was 2 h 43 min.

Cloudinary reported a major Management Console incident affecting account sign-ups from 2026-03-19 16:48 UTC to 2026-03-19 18:38 UTC, lasting 1 h 50 min. A fix was deployed by 03-19 17:13 UTC; Cloudinary confirmed resolution and normal service at the end of the incident.

Cloudinary reported a major incident affecting Search API functionality and visibility of newly uploaded assets in Media Library, listing AP, EU and US Admin API components. Symptoms started around 04:30 UTC; the incident record ran from 2026-02-10 08:21 UTC to resolution at 2026-02-10 12:02 UTC (recorded duration: 3 h 41 min).

Cloudinary reported a critical Support Site outage starting 2025-12-05 09:16 UTC, preventing affected users from viewing tickets or submitting requests. The portal was back online at 09:24 UTC; the incident was resolved at 2025-12-05 14:04 UTC, with a recorded duration of 4 h 48 min. Cloudinary services were unaffected, and existing tickets and data remained safe.

Some Cloudinary users could not overwrite assets in Digital Asset Management (DAM) and Media Library Widget during a major-impact incident starting 2025-07-03 15:27 UTC. A fix was implemented at 2025-07-03 16:47 UTC; the incident was resolved at 2025-07-03 19:51 UTC, with a reported duration of 4 h 23 min.

Cloudinary’s major VIESUS™ Automatic Image Enhancement add-on outage was logged at 2025-06-30 07:14 UTC; its initial update reported outages since June 30th 2025 00:00 UTC. A fix was implemented at 06-30 08:01 UTC, and the incident was resolved at 2025-06-30 11:50 UTC; the recorded duration was 4 h 36 min.

Cloudinary reported a major outage preventing its console from loading, affecting Digital Asset Management (DAM) and Management Console access. The incident started at 2025-06-11 11:21 UTC and was resolved at 2025-06-11 12:31 UTC, lasting 1 h 10 min. A fix was implemented at 11:22 UTC, followed by monitoring.