Changes / Cloudinary / Issues accessing the Cloudinary web UI

Cloudinary: Major incident: Issues accessing the Cloudinary web UI

Summary

Cloudinary’s major web UI outage prevented some users from logging in or using the Console and Media Library. It started at 2026-10-16 20:06 UTC and was resolved at 2026-10-16 21:53 UTC, lasting 1 h 46 min; a fix was implemented at 21:08 UTC. Image/video delivery, uploads and API requests using API credentials were unaffected.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed 2026-10-16 20:06 UTCDetected 2026-10-17 18:22 UTCSource: stspg.io

What changed

AddedTitle#1

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Issues accessing the Cloudinary web UI

AddedImpact#2

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major

AddedStatus#3

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resolved

AddedStart time#4

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2026-10-16 20:06 UTC

AddedResolved time#5

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2026-10-16 21:53 UTC

AddedAffected components#6

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Digital Asset Management (DAM), Management Console

AddedUpdateinvestigating2026-10-16 20:06 UTC#7

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We are currently investigating an issue affecting the Cloudinary web UI. Some users may be unable to log in or use the Console and Media Library. Our engineering team is actively working on it. Image and video delivery, uploads and API requests using API credentials are not affected. We will post another update as soon as we have more information.

AddedUpdatemonitoring2026-10-16 21:08 UTC#8

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A fix has been implemented for the issue affecting the UI and console. We are now monitoring the system to ensure stability. Users who still see errors should refresh the page and log in again.

AddedUpdateresolved2026-10-16 21:53 UTC#9

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This incident has been resolved. The UI and console, including login, is operating normally. We apologize for the inconvenience.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)	Change	Kind
2026-10-16 20:06 UTC	Major incident: Issues accessing the Cloudinary web UI (this change) Cloudinary’s major web UI outage prevented some users from logging in or using the Console and Media Library. It started at 2026-10-16 20:06 UTC and was resolved at 2026-10-16 21:53 UTC, lasting 1 h 46 min; a fix was implemented at 21:08 UTC. Image/video delivery, uploads and API requests using API credentials were unaffected.	Major incident

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