# Cloudinary: Major incident: Issues accessing the Cloudinary web UI

**Summary:** Cloudinary’s major web UI outage prevented some users from logging in or using the Console and Media Library. It started at 2026-10-16 20:06 UTC and was resolved at 2026-10-16 21:53 UTC, lasting 1 h 46 min; a fix was implemented at 21:08 UTC. Image/video delivery, uploads and API requests using API credentials were unaffected. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-16 20:06 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/bld3hqm805l5](https://stspg.io/bld3hqm805l5)
- [Company: Cloudinary](https://rewindex.com/company/cloudinary.md)
- Versions: before (none: first archived) → after incident\_version:180/66pcdcs510v3@f24c9cf4c517
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issues accessing the Cloudinary web UI
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-16 20:06 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-16 21:53 UTC
```

**6. Added: Affected components**

```diff
+ Digital Asset Management (DAM), Management Console
```

**7. Added: Update** (investigating) · 2026-10-16 20:06 UTC

```diff
+ We are currently investigating an issue affecting the Cloudinary web UI. Some users may be unable to log in or use the Console and Media Library. Our engineering team is actively working on it. Image and video delivery, uploads and API requests using API credentials are not affected. We will post another update as soon as we have more information.
```

**8. Added: Update** (monitoring) · 2026-10-16 21:08 UTC

```diff
+ A fix has been implemented for the issue affecting the UI and console. We are now monitoring the system to ensure stability. Users who still see errors should refresh the page and log in again.
```

**9. Added: Update** (resolved) · 2026-10-16 21:53 UTC

```diff
+ This incident has been resolved. The UI and console, including login, is operating normally. We apologize for the inconvenience.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-16 20:06 UTC | Major incident: Issues accessing the Cloudinary web UI (this change) | outage |

All Cloudinary changes: [timeline](https://rewindex.com/company/cloudinary/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/iaee64a442c20f5 · Markdown: https://rewindex.com/change/iaee64a442c20f5.md · JSON: https://rewindex.com/api/v1/changes/iaee64a442c20f5 · Generated 2026-10-17T23:13:26.425Z