CompaniesCanvaMonthly reportsAugust 2021
Canva in August 2021: incidents, uptime and changes
11incidents posted
2labelled major or critical
99.87%free of major/critical
90.44%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 58 min, incident time 3.0 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Critical 1 · Major 1 · Minor 2 · No impact listed 7
Major and critical incidents 2
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Unable to access Canva. Users are getting an "error 500" | Critical | 15 min | resolved | 08-12 | |
| Several users are having trouble accessing their designs | Major | 43 min | resolved | 08-23 |
Other incidents 9
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Content Search high error rate | No impact listed | 4.0 h | resolved | 08-04 | |
| Canva is unavailable | No impact listed | 42 min | resolved | 08-06 | |
| Issues on searching elements in a specific language | No impact listed | 4.5 h | resolved | 08-09 | |
| Connect new Twitter OAuth account returns 500 | Minor | 2.7 h | resolved | 08-17 | |
| Some users can't place print order if certain payment methods are offered | No impact listed | 1.9 h | resolved | 08-19 | |
| Scheduled Maintenance | No impact listed | 5.3 h | resolved | 08-22 | |
| Publishing and scheduling videos to Instagram is failing for some users (Web Only) | Minor | 3 d | resolved | 08-25 | |
| Canva Desktop download links failing | No impact listed | 28 min | resolved | 08-27 | |
| Helpdesk Platform Scheduled Maintenance | No impact listed | 8.2 h | resolved | 08-29 |
Cite this
Canva posted 11 status incidents in August 2021 (2 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Canva in August 2021
- Vendor
- Canva
- Date
- URL
- https://rewindex.com/company/canva/2021/08