# Canva in August 2021: incidents, uptime and changes

> Canva in August 2021: 11 incidents on its status page (2 major or critical), 99.87% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Canva’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/canva/2021/08
Last updated: 2021-09-01T00:00:00Z

- Incidents posted: 11 (major/critical: 2) · Maintenance: 0
- By vendor impact label: critical 1, major 1, minor 2, none 7
- Uptime (vendor-reported): 99.87% free of major/critical incidents, 90.44% free of any incident; outage time 58 min, incident time 3.0 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [July 2021](https://rewindex.com/company/canva/2021/07.md) · Next: [September 2021](https://rewindex.com/company/canva/2021/09.md) · [All months](https://rewindex.com/company/canva/reports.md) · [Canva](https://rewindex.com/company/canva.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Unable to access Canva. Users are getting an "error 500"](https://rewindex.com/company/canva/incidents/tkfdb01h1f49.md) | critical | 2021-08-12 04:09 UTC | 2021-08-12 04:24 UTC | 15 min | resolved |
| [Several users are having trouble accessing their designs](https://rewindex.com/company/canva/incidents/cp0tgc01zrc5.md) | major | 2021-08-23 01:17 UTC | 2021-08-23 02:00 UTC | 43 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Content Search high error rate](https://rewindex.com/company/canva/incidents/jpjfnljj8rzf.md) | none | 2021-08-04 02:35 UTC | 2021-08-04 06:33 UTC | 4.0 h | resolved |
| [Canva is unavailable](https://rewindex.com/company/canva/incidents/jz6vf9dr6q1d.md) | none | 2021-08-06 06:18 UTC | 2021-08-06 07:00 UTC | 42 min | resolved |
| [Issues on searching elements in a specific language](https://rewindex.com/company/canva/incidents/tnchgy695vgs.md) | none | 2021-08-09 20:53 UTC | 2021-08-10 01:25 UTC | 4.5 h | resolved |
| [Unable to access Canva. Users are getting an "error 500"](https://rewindex.com/company/canva/incidents/tkfdb01h1f49.md) | critical | 2021-08-12 04:09 UTC | 2021-08-12 04:24 UTC | 15 min | resolved |
| [Connect new Twitter OAuth account returns 500](https://rewindex.com/company/canva/incidents/1grt3yr8k17z.md) | minor | 2021-08-17 06:45 UTC | 2021-08-17 09:27 UTC | 2.7 h | resolved |
| [Some users can't place print order if certain payment methods are offered](https://rewindex.com/company/canva/incidents/6ckwr8vj8hk3.md) | none | 2021-08-19 08:26 UTC | 2021-08-19 10:19 UTC | 1.9 h | resolved |
| [Scheduled Maintenance](https://rewindex.com/company/canva/incidents/nrjkvw5xpw3m.md) | none | 2021-08-22 22:29 UTC | 2021-08-23 03:46 UTC | 5.3 h | resolved |
| [Several users are having trouble accessing their designs](https://rewindex.com/company/canva/incidents/cp0tgc01zrc5.md) | major | 2021-08-23 01:17 UTC | 2021-08-23 02:00 UTC | 43 min | resolved |
| [Publishing and scheduling videos to Instagram is failing for some users (Web Only)](https://rewindex.com/company/canva/incidents/tc71dcg92knw.md) | minor | 2021-08-25 11:17 UTC | 2021-08-28 06:44 UTC | 3 d | resolved |
| [Canva Desktop download links failing](https://rewindex.com/company/canva/incidents/ltn0h3wlx5xf.md) | none | 2021-08-27 03:54 UTC | 2021-08-27 04:22 UTC | 28 min | resolved |
| [Helpdesk Platform Scheduled Maintenance](https://rewindex.com/company/canva/incidents/v2rrr2zd5t0b.md) | none | 2021-08-29 02:09 UTC | 2021-08-29 10:20 UTC | 8.2 h | resolved |

## Cite this

Canva posted 11 status incidents in August 2021 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/canva/2021/08
- Citation: Canva, “Canva in August 2021” (2021-08-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/canva/2021/08 (CC BY 4.0).
- Markdown link: `[Canva: Canva in August 2021 (2021-08-01)](https://rewindex.com/company/canva/2021/08)`


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Canonical: https://rewindex.com/company/canva/2021/08 · Markdown: https://rewindex.com/company/canva/2021/08.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:08:13.968Z