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CompaniesCanvaMonthly reportsMay 2020

Canva in May 2020: incidents, uptime and changes

6incidents posted
2labelled major or critical
99.86%free of major/critical
88.71%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 59 min, incident time 3.5 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Major 1 · Minor 2 · No impact listed 2

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
Unable to access Canva. Users are getting an "error 500"Critical20 minresolved05-08
Unable to fetch content from the Content AppsMajor39 minresolved05-15

Other incidents 4

IncidentImpactStartedDurationStatusDay
Users are prompted with captcha upon logging in to their accounts.No impact listed3.6 hresolved05-01
Fonts unable to load in Text tabNo impact listed1.9 hresolved05-07
Missing scroll bar in the Background, Elements, and Photos tabs.Minor2.2 hresolved05-07
Users on BT Internet service provider experience issues when accessing CanvaMinor3 dresolved05-12

Cite this

Canva posted 6 status incidents in May 2020 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
Canva in May 2020
Vendor
Canva
Date
URL
https://rewindex.com/company/canva/2020/05

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