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CompaniesCanvaMonthly reportsApril 2020

Canva in April 2020: incidents, uptime and changes

8incidents posted
4labelled major or critical
99.33%free of major/critical
99.33%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 4 h 48 min, incident time 4 h 48 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 3 · Major 1 · No impact listed 4

Major and critical incidents 4

IncidentImpactStartedDurationStatusDay
Downloading design causes "Something went wrong" errorCritical36 minresolved04-21
Saving paused error and greyed out Download buttonCritical2.5 hresolved04-21
Ability to upload videos is currently disabled for web and mobileCritical1.5 hresolved04-25
Unable to download design as PowerPoint (PPT)Major9 minresolved04-22

Other incidents 4

IncidentImpactStartedDurationStatusDay
Error 500No impact listed11 minresolved04-06
Error 500No impact listed0 minresolved04-08
Downloading design causes "Something went wrong" errorNo impact listed32 minresolved04-21
Users unable to search and access templatesNo impact listed2.8 hresolved04-21

Cite this

Canva posted 8 status incidents in April 2020 (4 major or critical); 0 price changes and 0 notable page changes observed.

Title
Canva in April 2020
Vendor
Canva
Date
URL
https://rewindex.com/company/canva/2020/04

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