# Canva in April 2020: incidents, uptime and changes

> Canva in April 2020: 8 incidents on its status page (4 major or critical), 99.33% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Canva’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/canva/2020/04
Last updated: 2020-05-01T00:00:00Z

- Incidents posted: 8 (major/critical: 4) · Maintenance: 0
- By vendor impact label: critical 3, major 1, none 4
- Uptime (vendor-reported): 99.33% free of major/critical incidents, 99.33% free of any incident; outage time 4 h 48 min, incident time 4 h 48 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [February 2020](https://rewindex.com/company/canva/2020/02.md) · Next: [May 2020](https://rewindex.com/company/canva/2020/05.md) · [All months](https://rewindex.com/company/canva/reports.md) · [Canva](https://rewindex.com/company/canva.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Downloading design causes "Something went wrong" error](https://rewindex.com/company/canva/incidents/4w8t3pgnpnst.md) | critical | 2020-04-21 00:01 UTC | 2020-04-21 00:37 UTC | 36 min | resolved |
| [Saving paused error and greyed out Download button](https://rewindex.com/company/canva/incidents/0pw8pmb9p3tf.md) | critical | 2020-04-21 07:00 UTC | 2020-04-21 09:31 UTC | 2.5 h | resolved |
| [Ability to upload videos is currently disabled for web and mobile](https://rewindex.com/company/canva/incidents/3561x56c9pdb.md) | critical | 2020-04-25 10:58 UTC | 2020-04-25 12:30 UTC | 1.5 h | resolved |
| [Unable to download design as PowerPoint (PPT)](https://rewindex.com/company/canva/incidents/l5jbn8zb2bpd.md) | major | 2020-04-22 11:46 UTC | 2020-04-22 11:55 UTC | 9 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Error 500](https://rewindex.com/company/canva/incidents/21bh9x5tyb8z.md) | none | 2020-04-06 15:42 UTC | 2020-04-06 15:53 UTC | 11 min | resolved |
| [Error 500](https://rewindex.com/company/canva/incidents/drjj9s15j1tg.md) | none | 2020-04-08 06:00 UTC | 2020-04-08 06:00 UTC | 0 min | resolved |
| [Downloading design causes "Something went wrong" error](https://rewindex.com/company/canva/incidents/4w8t3pgnpnst.md) | critical | 2020-04-21 00:01 UTC | 2020-04-21 00:37 UTC | 36 min | resolved |
| [Downloading design causes "Something went wrong" error](https://rewindex.com/company/canva/incidents/qdfjv40tz2f9.md) | none | 2020-04-21 01:35 UTC | 2020-04-21 02:07 UTC | 32 min | resolved |
| [Saving paused error and greyed out Download button](https://rewindex.com/company/canva/incidents/0pw8pmb9p3tf.md) | critical | 2020-04-21 07:00 UTC | 2020-04-21 09:31 UTC | 2.5 h | resolved |
| [Users unable to search and access templates](https://rewindex.com/company/canva/incidents/glwkd80r10kk.md) | none | 2020-04-21 16:08 UTC | 2020-04-21 18:53 UTC | 2.8 h | resolved |
| [Unable to download design as PowerPoint (PPT)](https://rewindex.com/company/canva/incidents/l5jbn8zb2bpd.md) | major | 2020-04-22 11:46 UTC | 2020-04-22 11:55 UTC | 9 min | resolved |
| [Ability to upload videos is currently disabled for web and mobile](https://rewindex.com/company/canva/incidents/3561x56c9pdb.md) | critical | 2020-04-25 10:58 UTC | 2020-04-25 12:30 UTC | 1.5 h | resolved |

## Cite this

Canva posted 8 status incidents in April 2020 (4 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/canva/2020/04
- Citation: Canva, “Canva in April 2020” (2020-04-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/canva/2020/04 (CC BY 4.0).
- Markdown link: `[Canva: Canva in April 2020 (2020-04-01)](https://rewindex.com/company/canva/2020/04)`


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Canonical: https://rewindex.com/company/canva/2020/04 · Markdown: https://rewindex.com/company/canva/2020/04.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:16:22.859Z