# Canva in May 2020: incidents, uptime and changes

> Canva in May 2020: 6 incidents on its status page (2 major or critical), 99.86% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Canva’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/canva/2020/05
Last updated: 2020-06-01T00:00:00Z

- Incidents posted: 6 (major/critical: 2) · Maintenance: 0
- By vendor impact label: critical 1, major 1, minor 2, none 2
- Uptime (vendor-reported): 99.86% free of major/critical incidents, 88.71% free of any incident; outage time 59 min, incident time 3.5 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [April 2020](https://rewindex.com/company/canva/2020/04.md) · Next: [June 2020](https://rewindex.com/company/canva/2020/06.md) · [All months](https://rewindex.com/company/canva/reports.md) · [Canva](https://rewindex.com/company/canva.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Unable to access Canva. Users are getting an "error 500"](https://rewindex.com/company/canva/incidents/9qr4c2jfrr8l.md) | critical | 2020-05-08 00:20 UTC | 2020-05-08 00:40 UTC | 20 min | resolved |
| [Unable to fetch content from the Content Apps](https://rewindex.com/company/canva/incidents/m94gljs3bxs4.md) | major | 2020-05-15 02:38 UTC | 2020-05-15 03:17 UTC | 39 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Users are prompted with captcha upon logging in to their accounts.](https://rewindex.com/company/canva/incidents/l12dp89fnm65.md) | none | 2020-05-01 02:36 UTC | 2020-05-01 06:15 UTC | 3.6 h | resolved |
| [Fonts unable to load in Text tab](https://rewindex.com/company/canva/incidents/76b90chhy9q1.md) | none | 2020-05-07 10:05 UTC | 2020-05-07 12:00 UTC | 1.9 h | resolved |
| [Missing scroll bar in the Background, Elements, and Photos tabs.](https://rewindex.com/company/canva/incidents/gptq0t0glgw5.md) | minor | 2020-05-07 10:22 UTC | 2020-05-07 12:32 UTC | 2.2 h | resolved |
| [Unable to access Canva. Users are getting an "error 500"](https://rewindex.com/company/canva/incidents/9qr4c2jfrr8l.md) | critical | 2020-05-08 00:20 UTC | 2020-05-08 00:40 UTC | 20 min | resolved |
| [Users on BT Internet service provider experience issues when accessing Canva](https://rewindex.com/company/canva/incidents/nmz4x6bk26yc.md) | minor | 2020-05-12 16:32 UTC | 2020-05-16 01:58 UTC | 3 d | resolved |
| [Unable to fetch content from the Content Apps](https://rewindex.com/company/canva/incidents/m94gljs3bxs4.md) | major | 2020-05-15 02:38 UTC | 2020-05-15 03:17 UTC | 39 min | resolved |

## Cite this

Canva posted 6 status incidents in May 2020 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/canva/2020/05
- Citation: Canva, “Canva in May 2020” (2020-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/canva/2020/05 (CC BY 4.0).
- Markdown link: `[Canva: Canva in May 2020 (2020-05-01)](https://rewindex.com/company/canva/2020/05)`


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Canonical: https://rewindex.com/company/canva/2020/05 · Markdown: https://rewindex.com/company/canva/2020/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:22:05.438Z