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CompaniesBigCommerceMonthly reportsApril 2020

BigCommerce in April 2020: incidents, uptime and changes

6incidents posted
3labelled major or critical
99.68%free of major/critical
99.08%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 2 h 18 min, incident time 6 h 37 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Major 2 · Minor 3

Major and critical incidents 3

IncidentImpactStartedDurationStatusDay
Availability issues with BigCommerce storesCritical22 minresolved04-03
Import and export issueMajor33 minresolved04-03
Phone System DegradationMajor1.4 hresolved04-21

Other incidents 3

IncidentImpactStartedDurationStatusDay
www.bigcommerce.com availability issuesMinor3.6 hresolved04-04
Availability issues with BigCommerce storesMinor33 minresolved04-08
BigCommerce engineers are currently investigating an issue causing elevated response times for a subset of stores.Minor9 minresolved04-22

Cite this

BigCommerce posted 6 status incidents in April 2020 (3 major or critical); 0 price changes and 0 notable page changes observed.

Title
BigCommerce in April 2020
Vendor
BigCommerce
Date
URL
https://rewindex.com/company/bigcommerce/2020/04

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