# BigCommerce in April 2020: incidents, uptime and changes

> BigCommerce in April 2020: 6 incidents on its status page (3 major or critical), 99.68% free of major or critical incidents (vendor-reported). From Rewindex’s archive of BigCommerce’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/bigcommerce/2020/04
Last updated: 2020-05-01T00:00:00Z

- Incidents posted: 6 (major/critical: 3) · Maintenance: 0
- By vendor impact label: critical 1, major 2, minor 3
- Uptime (vendor-reported): 99.68% free of major/critical incidents, 99.08% free of any incident; outage time 2 h 18 min, incident time 6 h 37 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [March 2020](https://rewindex.com/company/bigcommerce/2020/03.md) · Next: [May 2020](https://rewindex.com/company/bigcommerce/2020/05.md) · [All months](https://rewindex.com/company/bigcommerce/reports.md) · [BigCommerce](https://rewindex.com/company/bigcommerce.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Availability issues with BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/44gxz4bnvvrg.md) | critical | 2020-04-03 22:03 UTC | 2020-04-03 22:25 UTC | 22 min | resolved |
| [Import and export issue](https://rewindex.com/company/bigcommerce/incidents/tz7w9mk7dkhl.md) | major | 2020-04-03 18:39 UTC | 2020-04-03 19:12 UTC | 33 min | resolved |
| [Phone System Degradation](https://rewindex.com/company/bigcommerce/incidents/zmnqyz12b1b2.md) | major | 2020-04-21 14:40 UTC | 2020-04-21 16:03 UTC | 1.4 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Import and export issue](https://rewindex.com/company/bigcommerce/incidents/tz7w9mk7dkhl.md) | major | 2020-04-03 18:39 UTC | 2020-04-03 19:12 UTC | 33 min | resolved |
| [Availability issues with BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/44gxz4bnvvrg.md) | critical | 2020-04-03 22:03 UTC | 2020-04-03 22:25 UTC | 22 min | resolved |
| [www.bigcommerce.com availability issues](https://rewindex.com/company/bigcommerce/incidents/66qv7ppxpxdt.md) | minor | 2020-04-04 09:39 UTC | 2020-04-04 13:16 UTC | 3.6 h | resolved |
| [Availability issues with BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/rs7dtf4ghgdb.md) | minor | 2020-04-08 21:13 UTC | 2020-04-08 21:46 UTC | 33 min | resolved |
| [Phone System Degradation](https://rewindex.com/company/bigcommerce/incidents/zmnqyz12b1b2.md) | major | 2020-04-21 14:40 UTC | 2020-04-21 16:03 UTC | 1.4 h | resolved |
| [BigCommerce engineers are currently investigating an issue causing elevated response times for a subset of stores.](https://rewindex.com/company/bigcommerce/incidents/h3v4nngd2vs3.md) | minor | 2020-04-22 17:06 UTC | 2020-04-22 17:15 UTC | 9 min | resolved |

## Cite this

BigCommerce posted 6 status incidents in April 2020 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/bigcommerce/2020/04
- Citation: BigCommerce, “BigCommerce in April 2020” (2020-04-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/2020/04 (CC BY 4.0).
- Markdown link: `[BigCommerce: BigCommerce in April 2020 (2020-04-01)](https://rewindex.com/company/bigcommerce/2020/04)`


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Canonical: https://rewindex.com/company/bigcommerce/2020/04 · Markdown: https://rewindex.com/company/bigcommerce/2020/04.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:22:04.796Z