Notable SaaS vendor changes, page 4

Ably reported a major DDoS incident causing token-request errors across all Ably Realtime regions (503 responses) and intermittent ably.com unavailability. Recorded start: 2026-10-01 15:36 UTC; duration: 26 min, with token errors lasting approximately six minutes. Ably restored token-request service by increasing capacity and added targeted traffic-blocking and rate-limiting rules.

Census reported a major Sync Engine outage in azure-eastus starting 2026-10-01 14:20 UTC, with syncs failing amid spotty Azure Redis connectivity. Redis connectivity was restored and syncs were completing successfully by 2026-10-01 15:14 UTC; the incident was resolved at 2026-10-01 17:36 UTC, lasting 3 h 16 min.

Brevo reported a major SMS degradation causing soft bounces and sending disruptions for some customers, starting 2026-10-01 10:19 UTC and resolved at 2026-10-01 12:21 UTC, lasting 2 h 1 min. Brevo confirmed SMS campaigns and transactional SMS were processing normally again; it did not disclose the cause or specific fix.

Buffer reported a major publishing outage affecting some posts to Mastodon accounts on mastodon.social and mastodon.online from 2026-10-01 10:11 UTC to 2026-10-01 12:37 UTC, lasting 2 h 26 min. The mastodon.social team reported connectivity issues; Buffer confirmed resolution and advised customers to click Retry Now on each failed post.

Contentful reported major issues with advanced caching, specifically Stale While Revalidate (SWR), affecting Content Delivery API and EU data residency - Content Delivery API. The incident started 2026-10-01 09:27 UTC and resolved 2026-10-02 09:43 UTC, lasting 24 h 15 min. A fix resolved the issue for remaining customers after most had already recovered.

Mobile device pairing with Pendo Designer failed, affecting on-device guide testing and Mobile Debugger across AU, EU, JPN, US1 and US environments. Pendo rated the incident major; it started at 2026-10-01 06:29 UTC and was resolved at 2026-10-01 08:16 UTC, lasting 1 h 47 min. No cause or fix was stated.

Aircall reported a major outage affecting Workspace Desktop and Web: users could not log in or make and receive calls. It started at 2026-10-01 05:36 UTC and was resolved at 2026-10-01 07:01 UTC, lasting 1 h 25 min. Aircall said a spike in errors between 05:10 and 05:23 UTC appeared to cause the issue.

Wix reported a major outage affecting some users of checkout, payments, shipping, storefront, store management, Wix Editor and Wix Studio. It started at 2026-10-01 05:17 UTC and was resolved at 2026-10-01 05:42 UTC, lasting 25 min; Wix reported normal performance across all services at 05:23 UTC.

Major job processing and scheduling degradation affected Confluence Automations and other Atlassian products across all commercial cloud regions, delaying or missing background tasks; interactive use was unaffected. The incident started at 2026-10-01 02:55 UTC and lasted 4 h 55 min. Atlassian implemented a fix and confirmed recovery, including missing SLA components and delayed notifications.

Major job-processing degradation affected Jira, Confluence, Bitbucket Cloud, Forge apps and Jira Service Management across all commercial cloud regions, delaying tasks and notifications and leaving SLA components missing; interactive use was unaffected. Logged from 2026-10-01 02:55 UTC to 2026-10-01 07:51 UTC (4 h 55 min), it was resolved after a fix.

Major job-processing and scheduling degradation affected Bitbucket Cloud Pipelines and other Atlassian products across all commercial cloud regions, delaying or missing background tasks; interactive use was unaffected. The recorded incident started 2026-10-01 02:55 UTC and lasted 4 h 55 min. Atlassian implemented a fix and confirmed recovery.

Box reported a major-impact incident causing missing or outdated data in Enterprise Reports, including User Engagement Reports, and Admin Console collaboration insights. It started at 2026-09-30 18:08 UTC and was resolved at 2026-10-05 14:09 UTC, lasting 4 days 20 h. Box confirmed the Report Service was restored to full functionality.

Gorgias reported a major latency incident affecting AI Agent and Automate - AI Agent, slowing AI Agent responses due to high latency at external LLM providers. It started at 2026-09-30 17:21 UTC and was marked resolved at 2026-09-30 20:59 UTC, lasting 3 h 38 min; no fix was stated.

Brex reported a critical spike in Admin home page load errors affecting the Home Page, starting at 2026-09-30 16:38 UTC and resolved at 2026-09-30 17:12 UTC; the computed duration was 33 min. Brex said a fix was in place at 09-30 16:55 UTC and monitored for further issues before resolution.

Asana reported a major partial API outage affecting API, Mobile, US - API, and US - Mobile, starting 2026-09-30 14:31 UTC and resolved at 2026-09-30 15:21 UTC after 50 min. Asana reported system recovery and monitoring at 15:09 UTC; no cause or specific fix was stated.

Buildkite reported a major outage preventing macOS hosted agent jobs from starting because of a misconfigured agent image update. Recorded start: 2026-09-30 06:30 UTC; recorded resolution: 2026-09-28 01:30 UTC; duration unknown. The vendor reported a fix and normal operation for new jobs; affected jobs still in Scheduled must be canceled and retried.

RudderStack reported a critical Data Ingestion issue in the EU region from 2026-09-29 21:57 UTC to 2026-09-29 22:58 UTC, lasting 1 h 1 min. A fix was implemented at 09-29 22:39 UTC, and the incident was resolved; no cause was stated.

Baseten reported a major incident affecting Dedicated Inference, with elevated 500s in a single us-central region starting 2026-09-29 19:44 UTC. A fix was implemented at 2026-09-29 19:52 UTC, and the incident was resolved at 2026-09-29 19:57 UTC after 13 min.

Cursor reported a major xAI model degradation affecting CLI, Cloud Agents, Grok Bot, and IDE: users could see errors, slow responses, rate limiting, and failed Agent requests or Cloud Agent tasks. It started at 2026-09-29 19:43 UTC and was resolved at 2026-09-29 20:18 UTC; the reported duration was 34 min.

Rippling reported a critical outage that prevented its app from loading, starting 2026-09-29 19:20 UTC and resolved at 2026-09-30 03:55 UTC (8 h 35 min). The vendor observed authentication database overload; access initially recovered with degraded performance, and the app was fully operational by 09-29 19:51 UTC while root-cause investigation continued.

Descript reported a major outage in its transcription pipeline: transcription jobs could become stuck or fail. The incident started at 2026-09-29 18:12 UTC and was resolved at 2026-09-29 20:30 UTC, lasting 2 h 17 min; Descript reported restoring functionality but did not specify the underlying cause.

Close reported a major Application UI outage in which parts of the application failed to load. The incident started at 2026-09-29 17:48 UTC and was resolved at 2026-09-29 18:15 UTC, lasting 26 min. Close said the issue was identified and reverted.

ElevenLabs reported a major outage affecting Agents and STT, with increased latency, conversation failures and STT 429 errors; Creative Platform impact was possible but unclear. It began at 2026-09-29 16:00 UTC and lasted 4 h 23 min, resolving at 2026-09-29 20:23 UTC after a fix for the likely root cause; all services were reported operational and stable.

Contentful reported a major incident affecting some customers: CORS preflight failures for browser requests to cross-space references on CDA, including EU data residency. It started at 2026-09-29 14:39 UTC and was resolved at 2026-09-29 15:44 UTC, lasting 1 h 5 min; Contentful identified the cause but did not disclose it or the fix.

Anthropic reported major errors affecting claude.ai, Claude Code, Claude Cowork and the Claude API, blocking sign-ins, new sessions, purchases and uploads; some messages may not have been saved. Impact occurred from 14:00 UTC to 14:59 UTC; the incident started 2026-09-29 14:21 UTC and resolved at 2026-09-29 16:27 UTC (recorded duration: 2 h 5 min).

A major incident caused errors across claude.ai, Claude Code, Claude Cowork and the Claude API, disrupting sign-ins and other workflows; some messages may not have been saved. Reported impact was 14:00–14:59 UTC on 2026-09-29. The incident record started at 2026-09-29 14:21 UTC and resolved at 2026-09-29 16:27 UTC (computed duration: 2 h 5 min).

Box reported a critical outage affecting All Files Page, Box Notes, API calls, logins and downloads, starting 2026-09-29 14:15 UTC and resolved at 2026-09-29 15:30 UTC (computed duration: 1 h 14 min). Box said its systems automatically detected and corrected the underlying issue, with no current impact.

Chargebee reported major degradation affecting API (US), with failed requests for some merchants between 11:58 UTC and 12:08 UTC. The incident started at 2026-09-29 12:35 UTC and resolved at 2026-09-29 14:35 UTC (2 h 0 min); Chargebee said services had recovered and were monitored for stability.

Redpanda reported a major partial sign-in outage at cloud.redpanda.com, with failed logins detected starting at 2125 UTC. The incident ran from 2026-09-28 22:14 UTC to 2026-09-29 01:16 UTC (3 h 1 min); Redpanda identified upstream-provider rate limiting and closed it reporting no observed impact and all systems normal.

GitHub reported a critical Copilot Code Review degradation starting 2026-09-28 21:16 UTC, resolved at 2026-09-28 22:08 UTC (51 min). Approximately 70% of requested reviews did not complete across all environments; affected users needed to re-request reviews. GitHub attributed the issue to a dependent-service change and reported a revert underway before recovery.

GitHub Copilot reported a critical Code Review outage starting 2026-09-28 21:16 UTC, resolved at 2026-09-28 22:08 UTC (51 min). Approximately 70% of requested reviews failed across all environments; failed reviews were not automatically retried, so users needed to re-request them from their pull requests. GitHub attributed the issue to a dependent-service change and reported a rollback underway.

Convex’s AI Gateway rejected requests during a critical outage starting 2026-09-28 21:09 UTC and resolved at 2026-09-28 22:13 UTC, lasting 1 h 3 min. Convex attributed the failures to an upstream provider, implemented a fix, and confirmed service was restored.

Xero reported a critical outage preventing US customers from accessing US Payroll (Powered by Gusto), starting 2026-09-28 20:32 UTC and resolved at 2026-09-28 21:23 UTC, lasting 51 min. Xero attributed the outage to an issue on Gusto's side; Gusto implemented a fix and resolved it.

Some Drift customers could not see conversations and playbooks after logging in during a major outage starting 2026-09-28 19:06 UTC. Salesloft reported a fix and monitoring at 09-28 22:00 UTC, then confirmed resolution at 2026-09-29 14:39 UTC; the incident lasted 19 h 33 min.

Grafana Cloud reported a critical platform access outage affecting AWS US East - prod-us-east-3 and Grafana - AWS US East - prod-us-east-3 from 2026-09-28 17:32 UTC to 2026-09-28 19:21 UTC, lasting 1 h 49 min. Grafana identified the issue and applied a mitigation before resolving it; no cause was stated.

Cloudsmith reported a major incident affecting customers' ability to push and pull Docker images, starting at 2026-09-28 16:55 UTC and resolved at 2026-09-28 17:28 UTC after 33 min. Engineering released a fix and monitored performance before resolution.

ActiveCampaign reported a critical outage preventing transactional emails from sending, starting at 2026-09-28 15:05 UTC and resolved at 2026-09-28 18:55 UTC, lasting 3 h 50 min. Backlogged messages began sending at 15:16 UTC, and a fix was implemented at 15:22 UTC.

ElevenLabs reported a major outage affecting ElevenAgents EU residency, starting 2026-09-28 13:50 UTC and lasting 49 min. The vendor investigated a possible underlying database provider issue and released a fix; it stated resolution time was 14:18 UTC, with the incident marked resolved at 14:39 UTC.

Squarespace reported a major loading and editing outage affecting Commerce, Email Campaigns, and Site Editing, including access to the Email Campaigns panel and applying or accessing certain premium features. It started at 2026-09-28 13:17 UTC and lasted 48 min; a fix was implemented at 13:50 UTC, and the incident was resolved at 14:06 UTC.

Box Notes users could encounter errors or slowness when creating or updating notes. Box marked the impact as major; the incident started at 2026-09-28 10:04 UTC and was resolved at 2026-09-28 10:31 UTC, lasting 27 min. Box confirmed full functionality was restored but stated no cause or specific fix.

Cloudinary reported a major EU-region incident affecting uploads (eager transformations), transformations, and delivery; errors began approximately 06:15 UTC on 2026-09-28. The recorded incident started at 2026-09-28 09:58 UTC and was resolved at 2026-09-28 14:33 UTC, lasting 4 h 35 min. A fix was implemented at 10:08 UTC.

Xero reported a major ATO outage preventing customers from filing tax returns or STP filings, affecting AU Payroll and Tax Reporting - BAS, TPAR. It started at 2026-09-28 00:03 UTC and lasted 25 min, resolving at 2026-09-28 00:28 UTC after the ATO implemented a fix.

Confluent reported a major degradation: Cloud Metrics were delayed from 00:33 to 02:15 UTC on Sep 27, potentially leaving recent-metrics queries incomplete or empty. Marked resolved, its timestamps conflict: start 2026-09-27 17:17 UTC, resolution 2026-09-27 02:00 UTC, and update-stated resolution 02:15 UTC; computed duration is unknown.

A critical Snowflake outage affected services in AWS - US West (Commercial Gov - Oregon) and AWS - US West (Oregon), starting 2026-09-27 02:15 UTC and resolving 2026-09-27 03:16 UTC (1 h 0 min). Snowflake attributed the impact to its third-party cloud platform and coordinated with that platform to implement a fix and confirm restoration.

Figma reported a critical disruption from 2026-09-27 01:04 UTC to 2026-09-27 02:32 UTC, lasting 1 h 28 min, with services degraded or unavailable due to failures with AWS and other dependencies. Affected components included Figma Design, FigJam, Dev Mode, REST API, and Sign-in & Account Access; Figma reported services operational at 01:18 UTC before confirming resolution.

Linear reported a critical EU sync outage starting 2026-09-27 00:55 UTC; the incident record lasted 4 days 16 h, closing 2026-10-01 17:50 UTC. Linear identified a faulty deployment; a restart restored access and offline syncing by 09-27 11:15 UTC. Linear said user impact ended then and later published a post-mortem.

Fly.io reported a critical network outage affecting connectivity to the AMS region, starting at 2026-09-26 19:31 UTC and resolved at 2026-09-26 19:53 UTC (21 min). Fly.io worked with upstream providers to restore connectivity and reported the network recovering at 19:46 UTC.

Sigma Computing reported a major incident affecting password-authentication logins and scheduled exports across Azure, AWS and GCP, linked to an email-service disruption. Recorded from 2026-09-26 15:25 UTC to 2026-09-26 16:11 UTC (45 min), it was resolved after a fix; updates separately cited an approximate start of September 26, 2026, at 11:24 AM UTC.

Inngest reported a major incident causing delays with function execution, starting at 2026-09-26 06:01 UTC and resolved at 2026-09-26 06:20 UTC, lasting 18 min. The vendor confirmed the system was fully operational but stated no cause or specific fix.

Plaid reported a major disruption affecting Bank of America connections and API calls through Plaid, starting at 2026-09-26 03:40 UTC and resolved at 2026-09-26 05:15 UTC (1 h 34 min). Plaid stated that Bank of America was experiencing downtime impacting all channels and data recipients.