Everything SaaS vendor changes, page 9

A major Salesforce disruption across all regions prevented some Xero customers from raising cases, contacting support, using in-app help or accessing Xero Central; Xero platform access was unaffected. The incident ran from 2026-09-16 08:49 UTC to 2026-09-16 15:12 UTC, lasting 6 h 23 min, and was resolved after Salesforce implemented a fix.

Lovable reported a major outage in which some users’ previews and builds failed to start; retrying usually worked but could take longer than normal. It started at 2026-09-16 08:42 UTC and lasted 25 min, with full functionality restored at 2026-09-16 09:07 UTC.

GitHub Copilot reported major degraded availability for Gemini 3.8 Flash starting 2026-09-16 07:20 UTC, resolved at 2026-09-16 17:48 UTC (10 h 27 min). Requests failed at an average rate of 6.4% due to a capacity issue; other models were unaffected, and users could switch models or use 'Auto'.

GitHub reported a major Gemini 3.8 Flash degradation in Copilot starting 2026-09-16 07:20 UTC, resolved at 2026-09-16 17:48 UTC (10 h 27 min). Requests failed at an average rate of 6.4% due to a capacity issue; mitigation was reported at 11:45 UTC. Other models were unaffected; users could switch models or use 'Auto'.

Supabase reported a major Auth service outage affecting a subset of projects, starting 2026-09-16 07:17 UTC and resolved at 2026-09-16 09:33 UTC after 2 h 16 min. A fix was implemented at 09:09 UTC; no cause was stated.

Multiple Confluent Cloud services degraded across all regions, with major impact; the vendor reported onset at 21:25 UTC on September 15th 2026. The recorded incident ran from 2026-09-15 23:59 UTC to resolution at 2026-09-16 01:21 UTC (1 h 22 min); mitigation was deployed and services were recovering by 00:20 UTC on September 16th, 2026.

ChatGPT reported a major incident affecting API image generation and editing requests using gpt-image-2.5-flare, with elevated errors starting at 2026-09-15 23:50 UTC and lasting 40 min. A mitigation was applied at 23:58 UTC, and all impacted services fully recovered by 2026-09-16 00:30 UTC.

OpenAI reported a major incident causing elevated errors for API image generation and editing requests using gpt-image-2.5-flare. It started at 2026-09-15 23:50 UTC and lasted 40 min, resolving at 2026-09-16 00:30 UTC. OpenAI applied a mitigation and confirmed full recovery.

Brex reported a major Spend Management degradation: outdated Accounting transaction statuses could place transactions in the wrong tab, though changes were still being saved. It started at 2026-09-15 20:12 UTC and was resolved at 2026-09-15 23:20 UTC, lasting 3 h 7 min.

ClickHouse Cloud reported critical ClickPipes failures on Kinesis in AWS us-east-1, starting 2026-09-15 18:57 UTC and resolved 2026-09-17 00:43 UTC (29 h 45 min). AWS identified a Kinesis IAM authorization defect and began rolling back the change; ClickHouse confirmed Enhanced Fanhout (EFO) Kinesis pipes were fully operational at resolution.

Lovable reported a major outage affecting some users’ sign-in, sign-up and account actions, including project creation/sharing, API key creation, workspace membership changes and SMS two-factor authentication setup; existing sessions and published projects were unaffected. It lasted 1 h 12 min, from 2026-09-15 16:45 UTC to 2026-09-15 17:57 UTC; Lovable resolved it and advised affected users to reload.

Gorgias reported a major incident affecting ticket closing in Helpdesk - Web App and Web App, starting 2026-09-15 10:42 UTC and lasting 46 min until resolution at 2026-09-15 11:28 UTC. A fix was implemented at 2026-09-15 11:06 UTC; no cause was stated.

Claude reported major intermittent errors for Claude Mythos 5.1 and Claude Fable 5.1 affecting claude.ai, Claude API (api.anthropic.com), Claude Code and Claude Cowork. The incident ran from 2026-09-15 09:48 UTC to 2026-09-15 11:14 UTC, lasting 1 h 26 min. A fix was deployed at 10:50 UTC, followed by monitoring and resolution.

Anthropic reported major intermittent error spikes for Claude Mythos 5.1 and Claude Fable 5.1, affecting claude.ai, Claude API (api.anthropic.com), Claude Code and Claude Cowork. The incident started at 2026-09-15 09:48 UTC and was resolved at 2026-09-15 11:14 UTC, lasting 1 h 26 min; a fix was deployed by 10:50 UTC.

Webflow reported a major incident causing intermittent 500 errors on some hosted sites, predominantly recently published sites. The incident started at 2026-09-15 09:06 UTC and was resolved at 2026-09-15 12:51 UTC, lasting 3 h 44 min; Webflow said it identified the cause but did not disclose the cause or fix.

Wix reported a critical European outage affecting Wix.com access, sign-in, live sites, Bookings, Stores and Payments, starting 2026-09-15 08:35 UTC and resolved at 2026-09-15 09:17 UTC (41 min). Wix attributed it to an infrastructure change intended to remove unused resources; a fix was implemented.

Xero reported a major global outage causing errors when accessing Syft Native Budget and Cashflow Manager in Reporting. It started at 2026-09-15 03:29 UTC and was resolved at 2026-09-15 03:45 UTC, lasting 15 min. Xero implemented a fix and monitored the results before confirming resolution.

Otter.ai reported a critical sitewide outage starting 2026-09-14 22:58 UTC, lasting 19 min and resolving at 2026-09-14 23:17 UTC. At the initial update, users could log in and use Otter but might experience slowness; the final update confirmed systems were fully restored.

BigCommerce reported a major Control Panel incident preventing Catalog exports using Modern Import/Export. It started at 2026-09-14 22:09 UTC and was resolved at 2026-09-14 23:14 UTC, lasting 1 h 4 min; no cause or specific fix was stated.

ActiveCampaign reported a major incident affecting contact Bulk Edit filters in APAC Region - CRM, EU Region - CRM, US Region - CRM, and CRM. Customers were advised not to use Bulk Edit until a fix was deployed. The incident started at 2026-09-14 21:29 UTC and was resolved at 2026-09-14 21:55 UTC, lasting 26 min.

A major incident caused query execution failures and timeouts for Sigma connections to Databricks Azure East US, attributed to a Databricks service interruption. It started at 2026-09-14 19:31 UTC and was resolved at 2026-09-14 22:53 UTC, lasting 3 h 21 min; warehouse connections returned to normal.

WorkOS reported a major incident affecting Admin Portal link loading for customers without custom domains, starting at 2026-09-14 19:08 UTC and resolved at 2026-09-14 20:00 UTC (51 min). WorkOS reported a fix at 19:16 UTC and monitored before resolution; no cause was stated.

A critical Opsgenie/Jira Service Management disruption delayed alert notifications and prevented viewing alerts, affecting EU and US web/mobile applications. Recorded start: 2026-09-14 16:46 UTC; resolved: 2026-09-14 17:43 UTC; duration: 57 min. The postmortem also named Compass and attributed the disruption to long-running core-service transactions causing thread pool exhaustion and unresponsive requests.

Pendo reported a major US-region disruption affecting login, web and mobile guide delivery, and event data processing, starting 2026-09-14 16:14 UTC and resolved at 2026-09-14 20:05 UTC (3 h 50 min). Pendo deployed a fix and reported services restored at 16:22 UTC with no data loss, though event processing could still be slightly delayed.

Vanta reported a major outage affecting AI features in Vendor Risk Management, Questionnaire Automation, Policy Search, and Policy Generation from 2026-09-14 14:10 UTC to 2026-09-14 15:40 UTC, lasting 1 h 30 min. Vanta said it understood the root cause but did not disclose it or the fix; the incident was resolved.

Docker reported a major incident affecting processing and visibility of newly pushed images and tags, starting at 2026-09-14 13:29 UTC and resolved at 2026-09-14 13:34 UTC, lasting 5 min. Processing was restored, and Docker confirmed pushed tags were stored correctly and were not lost.

Descript reported a critical Rooms Recording outage starting at 2026-09-14 13:09 UTC and resolved at 2026-09-14 13:45 UTC, with a computed duration of 35 min. Functionality was fully restored by 09-14 13:27 UTC; no cause or specific fix was stated.

Snowflake reported a major outage affecting Databases, Tables, and Views, causing delayed sign-ins, SSO login loops, query execution failures, and data-management errors. The incident ran from 2026-09-14 04:48 UTC to 2026-09-14 06:09 UTC (1 h 21 min); Snowflake implemented a fix and confirmed service restoration.

Xero reported a major ATO outage preventing customers from filing tax returns or STP filings, affecting AU Payroll and Tax Reporting - BAS, TPAR. It started at 2026-09-13 23:46 UTC and was resolved at 2026-09-14 03:51 UTC, lasting 4 h 4 min. The ATO implemented a fix, which Xero monitored before confirming resolution.

GitHub reported critical degradation affecting Actions, API Requests, Issues, Pages and Pull Requests from 2026-09-13 09:16 UTC to 2026-09-13 10:44 UTC (1 h 28 min). Database replication delays increased authorization errors; GitHub reduced cluster load through internal load-shedding and resolved the incident. The final update dates customer impact from 08:43 UTC.

GitHub reported critical degraded availability affecting Actions, API Requests, Issues, Pages and Pull Requests from 2026-09-13 09:16 UTC to resolution at 2026-09-13 10:44 UTC (1 h 28 min). Database replication delays on collab increased authorization and system-wide errors; GitHub reduced cluster load through internal load-shedding and observed recovery.

Elastic Cloud reported a major metrics ingestion delay affecting the Cloud Console in GCP us-east4 from 2026-09-12 23:21 UTC to 2026-09-13 07:45 UTC, lasting 8 h 24 min. The vendor fixed the cause and processed all queued data; metrics were showing in real time at resolution.

Smartsheet reported a major US outage affecting login and application access, starting 2026-09-11 20:20 UTC and resolved at 2026-09-11 23:29 UTC (3 h 9 min). EU and AU were unaffected; the postmortem attributed the outage to a routine internal configuration change, which was corrected.

Pulumi Neo experienced a critical outage with a high rate of upstream errors for inference calls, starting 2026-09-11 18:02 UTC and lasting 6 h 17 min. Pulumi switched model versions, which stabilized inference calls, and resolved the incident at 2026-09-12 00:19 UTC.

Notion reported a major incident affecting some users managing email addresses or adding an alias in account settings. It started at 2026-09-11 17:23 UTC and was resolved at 2026-09-11 20:04 UTC, lasting 2 h 40 min; no cause or specific fix was stated.

Claude reported major elevated errors for Claude Mythos 5.1 and Claude Fable 5.1 across claude.ai, Claude API (api.anthropic.com), Claude Code and Claude Cowork. The incident started 2026-09-11 14:19 UTC and resolved 2026-09-11 14:37 UTC (17 min); reported impact was 13:57–14:20 UTC. A fix was deployed at 14:28 UTC.

Anthropic reported major elevated errors for Claude Mythos 5.1 and Claude Fable 5.1 across claude.ai, Claude API (api.anthropic.com), Claude Code and Claude Cowork. The incident started 2026-09-11 14:19 UTC, lasted 17 min and was resolved after a fix was deployed; Anthropic separately reported impact from 13:57 to 14:20 UTC.

Lovable’s Windows desktop app installed from the Microsoft Store crashed on launch in a major incident starting 2026-09-11 10:50 UTC. It lasted 1 h 16 min and was resolved at 2026-09-11 12:06 UTC, when Lovable reported the app was working normally.

Snowflake reported a critical outage affecting intermittent Snowsight sign-ins in AWS - Europe (Frankfurt) and AWS - Asia Pacific (Tokyo). Customer impact reportedly began at 05:00 UTC September 11, 2026; the recorded incident lasted 6 h 0 min and resolved at 2026-09-11 13:19 UTC after a fix was applied and service restoration confirmed.

Matillion reported a major outage affecting pipeline execution in the US region, starting at 2026-09-11 05:57 UTC and resolved at 2026-09-11 08:10 UTC, lasting 2 h 12 min. No cause or specific fix was stated.

Some Strapi Cloud projects in the Asia/Pacific region were temporarily unavailable in a critical incident caused by an incident with its underlying hosting provider. It started at 2026-09-11 05:47 UTC and was resolved at 2026-09-11 06:48 UTC, lasting 1 h 0 min; the provider identified the issue and worked on a fix.

Discord reported a major incident affecting voice call establishment from 2026-09-11 04:21 UTC to 2026-09-11 06:42 UTC, lasting 2 h 20 min. A fix was implemented by 2026-09-11 06:20 UTC, and the incident was resolved.

Temporal Cloud reported a major incident causing errors and blocked workflow progress for some namespaces in us-central1 and asia-southeast2, starting 2026-09-10 20:51 UTC and resolved 2026-09-11 07:21 UTC (10 h 29 min). A configuration change disrupted workflow request processing; it was rolled back, processing resumed, and residual issues were cleared.

Postman reported a major outage affecting API Builder flows for US customers, starting 2026-09-10 18:01 UTC and resolved at 2026-09-10 18:26 UTC after 25 min. The team identified a database issue, applied a fix for database resources, and confirmed all scenarios had recovered.

Some customers experienced increased errors from Connect and Passport in a major-impact incident starting 2026-09-10 17:42 UTC and resolved at 2026-09-10 19:16 UTC, lasting 1 h 33 min. v0 reported implementing a fix and confirmed both services fully recovered; no cause was stated.

Vercel reported a major incident causing increased errors for some Connect and Passport customers from 2026-09-10 17:42 UTC to 2026-09-10 19:16 UTC, lasting 1 h 33 min. Vercel identified the issue, implemented a fix, and reported full recovery; no cause was stated.