Everything SaaS vendor changes, page 15

GitHub Copilot reported a critical incident starting 2026-08-20 14:43 UTC, resolved 2026-08-21 00:37 UTC (9 h 54 min). Some Copilot Cloud Agent users saw task status/results delayed up to 60–90 minutes, while tasks continued running and completing. GitHub cited a regional third-party cloud database outage and deployed a fix.

GitHub’s critical Copilot Cloud Agent incident started at 2026-08-20 14:43 UTC and resolved at 2026-08-21 00:37 UTC, lasting 9 h 54 min. Task status and results were delayed by up to 60 to 90 minutes; tasks continued running and completing. GitHub cited a regional third-party cloud database outage and deployed a fix.

Snowflake reported a major outage in Azure - East US 2 (Virginia): customers may have been unable to connect through private connectivity solutions such as PrivateLink. It started at 2026-08-20 13:47 UTC and was resolved at 2026-08-20 15:43 UTC, lasting 1 h 56 min. The third-party cloud platform implemented mitigation; Snowflake verified service restoration.

Elastic Cloud reported a major incident affecting new Serverless project initialization in Azure eastus, causing longer creation times due to an upstream Azure storage component issue. It started at 2026-08-20 12:48 UTC and lasted 3 h 34 min, resolving at 2026-08-20 16:22 UTC after Azure's storage issues were resolved and creation times returned to normal.

v0 reported a major outage preventing runtime log queries in the Dashboard from 2026-08-20 11:14 UTC to 2026-08-20 11:25 UTC, lasting 11 min. Log ingestion and build-log queries were unaffected. A fix restored runtime-log queries at 11:21 UTC, with full recovery confirmed at 11:25 UTC.

Vercel reported a major outage preventing runtime log queries in the Dashboard from 2026-08-20 11:14 UTC to 2026-08-20 11:25 UTC, lasting 11 min. Log ingestion and build-log queries were unaffected; Vercel implemented a fix and confirmed full recovery.

Fly.io reported a major partial outage of MPG (v1) in ORD from 2026-08-20 07:25 UTC to 2026-08-20 07:57 UTC, lasting 32 min. An issue with the ord-0 Fly Kubernetes cluster left many MPG clusters unable to restart; a fix was implemented at 07:32 UTC, and the incident was resolved.

Tailscale reported a major coordination service incident with elevated error rates, starting 2026-08-20 00:58 UTC and resolved at 2026-08-20 03:22 UTC, lasting 2 h 24 min. A fix was deployed by 02:38 UTC; no cause was stated.

Box reported a major-impact incident causing errors or slowness accessing Microsoft Office via Box and using Box Edit, from 2026-08-20 00:31 UTC to 2026-08-20 01:44 UTC (1 h 13 min). Box took remediation steps and confirmed full functionality was restored; no specific cause or fix was stated.

Mixpanel reported a major incident affecting event-property population in dropdown menus across EU, IN and US application availability. It started at 2026-08-19 23:20 UTC and was resolved at 2026-08-20 03:05 UTC, lasting 3 h 44 min. A fix was implemented before resolution; no cause was stated.

Box reported a major-impact incident affecting Login, All Files, Uploads, Downloads and Box API. The archived start and resolution are both 2026-08-19 22:00 UTC (computed duration: 0 min). Box said no further impact was observed and marked the issue resolved; a preliminary postmortem was later posted.

RunPod reported a critical network connectivity outage in EUR-NO-2 starting at 2026-08-19 19:06 UTC. It lasted 48 min and was resolved at 2026-08-19 19:54 UTC, when RunPod confirmed the data center network was operating normally.

SurveyMonkey’s Multi-Survey Analysis displayed a blank page in a major-impact incident starting at 2026-08-19 17:23 UTC. A fix was implemented, and the incident was resolved at 2026-08-19 17:37 UTC after 14 min.

QuickBooks Online reported a major latency incident affecting some customers in Canada, EMEA and the United States, starting 2026-08-19 14:30 UTC and resolved at 2026-08-19 16:54 UTC (2 h 23 min). Engineering implemented a fix, and the final update confirmed all services were restored; no specific cause was disclosed.

AssemblyAI reported a major Universal 3.5 Pro Realtime outage: EU endpoint users could not create streaming sessions and received code 3005 during 13:00–13:12 UTC; US users were unaffected. The incident started at 2026-08-19 13:17 UTC and resolved at 2026-08-19 13:24 UTC (7 min), after a fix restored session creation.

DigitalOcean reported a critical MKC1 outage starting 2026-08-19 11:10 UTC, disrupting GPU workloads and Serverless Inference, with DOKS worker nodes entering NotReady states. It was marked resolved at 2026-08-19 19:34 UTC after 8 h 24 min; the regional control plane and other listed services were healthy, but GPU Droplets remained impacted while restoration continued.

Zapier Functions had a major outage starting 2026-08-18 23:50 UTC, resolved at 2026-08-18 23:58 UTC after 8 min. Users could not create, edit, or run Functions, and migrations could be disrupted; Zaps and other Zapier services were unaffected, and no data loss occurred.

Grafana Cloud reported a critical Cloud Logs read outage in eu-west-2 on loki-prod-012, affecting Explore, dashboards and alert evaluation querying Logs. The recorded start was 2026-08-18 22:53 UTC and resolution 2026-08-18 22:00 UTC, while the vendor described impact between approximately 22h15 and 22h23 UTC; duration is unknown.

Netlify recorded a critical incident starting at 2026-08-18 20:00 UTC, with a computed duration of 0 min and status resolved. Its update reports error pages for some Netlify-hosted site visitors and dashboard users between 20:02 and 20:08 UTC, with normal service restored at 20:08 UTC.

Astronomer reported a major degradation from 2026-08-18 18:51 UTC to 2026-09-10 22:19 UTC, lasting 23 days 3 h. A metrics reporting bug falsely flagged missed scheduler heartbeats, affecting Astro UI dashboard and monitoring visibility; task execution, scheduling, and workflow processing were unaffected. Astronomer reported rolling out a fix and later marked the issue resolved.

Segment reported a major incident causing intermittent login errors for a subset of customers, affecting Web Interface (EU) and Web Interface (US). It started at 2026-08-18 17:49 UTC and was resolved at 2026-08-18 22:02 UTC, lasting 4 h 13 min; login was reported operating normally at 18:38 UTC.

Snowflake reported a major outage affecting Cortex Code in Snowsight in AWS - US East (N. Virginia), from 2026-08-18 12:58 UTC to 2026-08-18 14:51 UTC (1 h 53 min). Customers could encounter internal server errors; Snowflake identified container scheduling issues in its compute infrastructure and implemented a fix.

Lovable reported a major Shopify integration outage: creating new Lovable apps with Shopify was not working. It started at 2026-08-18 09:49 UTC and was resolved at 2026-08-18 10:22 UTC, lasting 32 min; Lovable confirmed the integration was restored.

GitHub reported a major Actions outage starting 2026-08-18 09:36 UTC, resolved at 2026-08-18 10:23 UTC (46 min). Customers could not run jobs on Actions Larger Runners or view/manage Actions Runners and Runner Groups through the GitHub UI and API; GitHub attributed the failures to backend requests resolving essential metadata.

GitHub reported a major Actions outage starting 2026-08-18 09:36 UTC, resolved at 10:23 UTC (46 min). Its update separately cited 05:02 UTC–11:30 UTC: customers could not run Actions Larger Runners jobs or view/manage Actions Runners and Runner Groups through the GitHub UI/API. The vendor attributed this to failed backend requests resolving essential metadata.

ElevenLabs reported a major degradation affecting <1% of inbound Twilio calls, preventing agent connections; outbound calls and other traffic were unaffected. The incident ran from 2026-08-18 06:00 UTC to 2026-08-18 12:43 UTC (6 h 43 min). A configuration error was rolled back; calls connected normally since ~11:00 UTC, with no customer action needed.

Kimi K3 experienced elevated errors and degraded availability during a major incident starting 2026-08-18 05:52 UTC, caused by connectivity issues affecting one region. Availability recovered by 06:22 UTC; the incident was resolved at 2026-08-18 07:01 UTC after 1 h 9 min.

Astro Hosted experienced intermittent task instance failures with major impact from 2026-08-18 04:17 UTC to 2026-08-18 07:36 UTC, lasting 3 h 18 min. Astronomer identified an issue affecting an internal rollout related to the pre_execute Airflow hook and resolved the incident after completing a fix rollout across all Astro deployments.

SurveyMonkey reported a major outage: all Summary and Responses Data exports to Excel/CSV/SPSS failed, while PDF and PPT exports still worked. It started at 2026-08-18 00:42 UTC and was resolved at 2026-08-18 01:03 UTC, lasting 20 min; a fix was implemented.

Matillion reported a critical disruption that made projects inaccessible across all regions, affecting Designer and Pipeline Execution in AU, EU and US regions. It started at 2026-08-17 17:53 UTC and lasted 55 min, resolving at 2026-08-17 18:48 UTC; a fix was implemented, but no cause was stated.

Matillion reported a critical AU Region outage that made projects inaccessible, affecting Designer and Pipeline Execution. It started at 2026-08-17 17:40 UTC and was resolved at 2026-08-17 17:42 UTC; the computed duration was 1 min. No cause or specific fix was stated.

Docker reported a major incident affecting builds of DHI customizations from 2026-08-17 15:21 UTC to 2026-08-17 22:04 UTC, lasting 6 h 43 min. Docker attributed the disruption to a third-party vendor outage and confirmed customizations were going through after the GitHub outage ended.

dbt Labs reported a major Git outage starting 2026-08-17 15:02 UTC, lasting 6 h 19 min and resolving at 2026-08-17 21:21 UTC. A widespread GitHub outage caused failures in dbt deps, repository connections, Studio IDE, Scheduled Jobs and GitHub authentication; dbt confirmed all affected systems were functioning normally.

CircleCI reported major degradation affecting pipeline triggering and login, with possible failures reporting running jobs’ status to GitHub Pull Requests. The incident ran from 2026-08-17 14:04 UTC to 2026-08-17 19:05 UTC, lasting 5 h 1 min. CircleCI attributed the disruption to a GitHub incident and resolved it after GitHub’s APIs appeared to be operating normally.

GitHub reported a critical outage affecting Issues, Pull Requests, APIs, Actions and Copilot, with elevated errors and latency. Peak web/API error rates were approximately 20%; archive and raw-content downloads reached approximately 50%. It started 2026-08-17 13:40 UTC and was resolved at 2026-08-17 21:15 UTC, lasting 7 h 35 min.

GitHub reported a critical outage affecting Copilot authentication and multiple GitHub.com services, with elevated errors and latency. It started at 2026-08-17 13:40 UTC and resolved at 2026-08-17 21:15 UTC (7 h 35 min); mitigations addressed sporadic Copilot authentication failures, while Copilot usage via the GitHub CLI and GitHub App remained unaffected.

Convex reported a major outage preventing dashboard emails, including team invitations and new account verification, across Business, Free & Starter, and Professional. It started at 2026-08-16 23:33 UTC and lasted 1 h 53 min, resolving at 2026-08-17 01:26 UTC; a fix was implemented at 2026-08-17 00:50 UTC.

Claude reported a critical disruption involving authentication issues on claude.ai, Claude Code, and Claude Cowork, plus degraded performance across those services, Claude Console, and the Claude API. It started at 2026-08-16 21:58 UTC and was resolved at 2026-08-16 22:34 UTC, lasting 35 min; a fix was deployed at 22:22 UTC.

Anthropic reported a critical disruption involving authentication issues and degraded performance across claude.ai, Claude API, Claude Code, Claude Console, and Claude Cowork. It started at 2026-08-16 21:58 UTC and was resolved at 2026-08-16 22:34 UTC, lasting 35 min; a fix was deployed at 22:22 UTC.

Brex reported a critical Mastercard Network outage affecting card authorization, causing transactions to be incorrectly declined. It started at 2026-08-15 04:49 UTC and was resolved at 2026-08-15 05:53 UTC, lasting 1 h 4 min; Brex said transactions should now be correctly processed.

Claude Fable 5 requests on claude.ai experienced elevated errors, rated major. The incident started at 2026-08-14 23:57 UTC and resolved at 2026-08-15 00:27 UTC (30 min). Anthropic separately reported impact from 20:00 Aug 14, 2026 to 00:11 Aug 15 , 2026 UTC; no specific cause or fix was disclosed.

Claude reported elevated errors for Claude Fable 5 affecting claude.ai, with major impact. The incident started at 2026-08-14 23:57 UTC and was resolved at 2026-08-15 00:27 UTC (30 min). The resolution update separately stated customer impact occurred from 20:00 Aug 14, 2026 to 00:11 Aug 15, 2026 UTC.

RunPod’s US-IL-1 datacenter was unavailable due to a power outage, with critical impact, from 2026-08-14 21:30 UTC to 2026-08-15 03:40 UTC, lasting 6 h 10 min. Power was restored to most servers by 08-15 02:59 UTC; the vendor confirmed normal datacenter operation at resolution.

A major degradation affected Claude API (api.anthropic.com), Claude Code, and Claude Cowork. The incident started at 2026-08-14 20:30 UTC and was resolved at 2026-08-14 21:58 UTC (1 h 27 min); Anthropic reported customer impact from 20:14 to 20:38 UTC. A fix was deployed at 20:44 UTC, but no specific cause was disclosed.