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CompaniesSmartsheetMonthly reportsJuly 2021

Smartsheet in July 2021: incidents, uptime and changes

10incidents posted
1labelled major or critical
99.71%free of major/critical
97.75%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 2 h 6 min, incident time 16 h 40 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Minor 5 · No impact listed 4

Major and critical incidents 1

IncidentImpactStartedDurationStatusDay
DataMesh Service OutageCritical2.1 hresolved07-21

Other incidents 9

IncidentImpactStartedDurationStatusDay
Proofs loading slowlyMinor3.6 hresolved07-06
Dashboards are slow to load and editMinor2.9 hresolved07-07
Unable to add users to groupsMinor4.3 hresolved07-08
Unable to Create New Projects in 10,000ftMinor2.6 hresolved07-09
Unable to open proof requests with external proofingNo impact listed2.0 hresolved07-10
Unable to Load ReportsNo impact listed1.9 hresolved07-14
Smartsheet Unavailable For Some UsersNo impact listed2.7 hresolved07-15
Control Center Provisioning errorsMinor2.1 hresolved07-21
Calendar App Temporarily UnavailableNo impact listed2.0 hresolved07-29

Cite this

Smartsheet posted 10 status incidents in July 2021 (1 major or critical); 0 price changes and 0 notable page changes observed.

Title
Smartsheet in July 2021
Vendor
Smartsheet
Date
URL
https://rewindex.com/company/smartsheet/2021/07

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