Lattice change history

Lattice reported a major incident affecting the admin Compensation Cycle Recommendations table, which showed a "Something Went Wrong" error, starting 2026-08-21 16:30 UTC. It was resolved at 2026-08-21 18:24 UTC, lasting 1 h 53 min. A fix was deployed; admins were instructed to refresh the page to see data successfully.

Lattice reported a major disruption starting 2026-08-10 13:39 UTC: automated review cycles had not advanced and reminders had not sent since Thursday, August 6th. The incident lasted 4 h 18 min, resolving at 2026-08-10 17:58 UTC after all delayed state updates and notifications were sent; automated schedules were operating on time.

Lattice reported a major outage affecting the Lattice Application: users could see “Something Went Wrong” errors when accessing Goals. The incident started at 2026-04-08 16:48 UTC and was resolved at 2026-04-08 18:26 UTC, lasting 1 h 37 min. Lattice identified the issue and implemented a fix, but provided no cause or fix details.

Lattice reported a major incident affecting email-link redirects and delaying all product notifications via email, MS Teams, or Slack because of an upstream Courier issue. It ran from 2026-02-02 21:34 UTC to 2026-02-02 22:29 UTC (54 min). Courier implemented a fix; redirects recovered and all delayed notifications were delivered, some up to one day late.

Lattice reported a critical outage of the Lattice Application caused by an upstream Cloudflare issue, starting at 2025-12-05 09:16 UTC and resolved at 2025-12-05 09:30 UTC (13 min). Cloudflare reported implementing a fix, and Lattice confirmed the application was loading successfully.

Lattice reported a major application incident starting 2025-07-28 15:42 UTC, leaving some users unable to log in or load pages. Errors subsided at 07-28 15:49 UTC; the incident was resolved at 2025-07-29 15:53 UTC after monitoring confirmed no recurrence of widespread issues, with a recorded duration of 24 h 10 min.

Lattice reported a major incident affecting logins to the Lattice Application, starting 2025-05-28 08:05 UTC and resolved at 2025-05-28 11:58 UTC; the computed duration was 3 h 52 min. A fix was implemented at 05-28 11:53 UTC, but no cause was stated.

Lattice reported a major incident in which the application home page temporarily failed to load. It started at 2025-02-14 17:33 UTC and was resolved at 2025-02-14 17:41 UTC, lasting 8 min; Lattice stated that a fix was implemented.